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Operations & Fulfillment Strategies & Tactics
week of 11/9/2016 |
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| Women in Operations 2016 | Catherine Harrison |
| Catherine Harrison manages inbound and outbound logistics for 525+ Drop-ship vendors and one 3PL with eBags brand products. Read more about Catherine Harrison and how she made a mark in operations for eBags. …» |
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| 9 Ways to Improve Your Contact Center Operations |
| Many ecommerce pure plays don’t see the value of contact centers. However they can drive revenue and provide customer-centric service, rather than just hoping visitors get all they need from a self-service website. Here are some proven tips for improving the effectiveness of your customer care operations.…» |
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| Same-Day Delivery Growing, But When Does it Make Sense? |
| With PetSmart becoming the latest company to offer same-day delivery, other merchants are likely asking themselves, when does this level of service make sense? The answer depends on demographics, product category and your ability to absorb the cost.…» |
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| Millennials Set Shipping and Delivery Bar High |
| If you think customer expectations are high overall in terms of ecommerce and direct-to-customer fulfillment, take a good look at the millennial generation. See what the research says, and what three millennial-focused brands are doing to go above and beyond and deliver a great customer experience for this key demographic.…» |
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| The MCM Network Source Directory |
| Offers easy access to all the leading products, technology and services available – searchable by type, geography and name. Start your search. |
