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STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT
week of 12/28/2016 |
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| 5 Ways to Alleviate Frustration after a Tough Customer Interaction |
| It’s often a challenge to shrug off a difficult customer interaction. We’re all human, after all! To stay efficient and keep quality up, here are 5 tips from the "customer happiness team" at One Click Ventures to help your agents release tension, alleviate frustration and move on after a challenging exchange.…» |
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| 8 Ways to Lessen the Profit Impact of Ecommerce Returns |
| Ecommerce returns are a fact of life for multichannel merchants, but there are a number of creative ways to reduce their frequency - and the expense hit that goes straight to the bottom line. Here are 8 tips to help you do exactly that.…» |
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| UPS Releases Holiday Returns and Expected Volumes |
| UPS is projecting its holiday returns volume as millions of packages make their way back to retailers and manufacturers. See how the major carriers handled the shipping crush, and what FedEx in particular did to keep its seasonal shipping spike low.…» |
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| An Omnichannel Mixed Bag, Delivered in a Box |
| As someone who lives, eats, sleeps and writes frequently about omnichannel – the desire of consumers to have a retail genie at hand to grant their every order fulfillment wish – it’s always interesting when I find myself actually participating……» |
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| The MCM Network Source Directory |
| Offers easy access to all the leading products, technology and services available – searchable by type, geography and name. Start your search. |
