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Operations & Fulfillment Strategies & Tactics
week of 8/24/2016 |
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| Service with a Hidden Smile |
| Smiling is a great tool for call center staff, as it can make employees more comfortable. Our natural tendency is to stick with attributes that are familiar to us; smiling decreases this need and hence can help staff experiencing an uncomfortable conversation to handle it better.…» |
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| sponsored by |
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Barrett Distribution |
| Read how Barrett provides customized third party logistics, omni-channel distribution and direct-to-consumer fulfillment services |
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| Utilizing VoC Data to Drive Change |
| Voice of the customer (VoC) data is important to any company, as it allows you to adjust your strategy and implement new projects across departments. Here is how Readers.com uses VoC data to continually improve its business though capturing data, analyzing the feedback, making changes, and monitoring results.…» |
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| How to Provide a 5 Star Customer Experience |
| To retain customers, drive repeat purchases, and continue to grow your business, you must provide your customers with a five star experience, every time they use your site or interact with your company. By implementing these five steps, your business will be on its way to building a loyal customer base, and driving sales.…» |
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| 5 Things You Need to Know to Ensure Drop Shipping Success |
| Drop shipping can be an extremely beneficial tactic for retailers when done right because it offloads inventory risks. But it can create additional layers of complexity and challenges associated with quality and speed, among others. Here are some tips to help you make it a winner for your business.…» |
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| American Eagle Seeing Benefits with Omnichannel DC |
| American Eagle Outfitters has improved performance at its omnichannel DC by pooling DTC and ecommerce inventory in an "all active" processing environment. See what benefits the company has seen in peak season and throughout the year since the facility went all-omnichannel last year.…» |
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| The MCM Network Source Directory |
| Offers easy access to all the leading products, technology and services available – searchable by type, geography and name. Start your search. |
