Multichannel Merchant O+F Advisor Operations & Fulfillment Strategies & Tactics

week of 9/6/2017
Defining and Measuring Contact Center Productivity
What methodology should you use to develop the metric for productivity? Metrics can be developed in a myriad of ways. Here are some things to think about when it comes to your contact center productivity. …»
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Deliv Expands Across U.S., Takes Macy’s, Best Buy, Others Along
In a move that it says puts it on equal footing with Prime Now’s domestic coverage, crowdsourced same-day delivery provider Deliv has expanded to 1,400 U.S. cities in 33 markets, up from 19 markets previously, allowing retail customers like Macy’s and Best Buy to greatly increase the range of their services.…»
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How to Gauge Your Inventory Management Health
Every day, small and midsize businesses face inventory risks that, if left unmanaged, can negatively impact the bottom line. However, these issues can often be diagnosed well in advance with the right preparation. Asking your team the following questions can help you accurately gauge the health of your inventory management processes.…»
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3 Questions to Ask If Your Digital Customer Service Game Is on Point This Holiday Season
While the holidays are just a few months away, retailers have been making a list and checking it twice in preparation for their busiest season. Here are three questions you should ask …»
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Amazon Reportedly Expanding Prime Now to Canada
Amazon Prime members in Vancouver and Toronto will soon be able to receive orders in one or two hours, according to several media reports, creating a strong incentive sure to drive growth of the lucrative subscription program north of the border.…»
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