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| week of 6/30/21 |
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| 3 Years After Wayfair Decision, Issues Continue |
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| In our latest MCM CommerceChat podcast, Liz Armbruester of Avalara, and Kevin Permenter of IDC provide an update on the ecommerce taxation landscape, three years after the landmark Wayfair decision. We also discuss the tax implications of the explosion in ecommerce, and how adding new sales channels equals new complexities. |
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| Omnichannel Grocery Shoppers Spend 20% More |
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| Omnichannel grocery shoppers spend on average 20% more and shop more frequently compared to those that just visit the store, according to new research from Symphony RetailAI. The survey also found that while half of first-time e-grocery shoppers made a single online purchase, the other half become highly engaged and loyal. |
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| The Last Mile Has Changed - Are You Keeping Up With Expectations? |
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Over the last year online retailers have seen enormous growth and along with it came some significant challenges – carrier capacity constraints, inventory shortages, and increases in last mile delivery costs, to name a few. Check out the latest in-depth special report from Multichannel Merchant to set your company up for last-mile success.
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| Voice Commerce: Coming Soon to a Device Near You |
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| Although voice tech isn’t new, using it for ecommerce is a relatively recent development. The hands-free approach is novel, but consumers remain skeptical. When voice tech was first introduced, there were obvious capacity limits. Now, there have been significant improvements to enable voice commerce thanks to machine learning and AI. |
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| CPG Brands, Know the New Ad Playbook |
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| Long before DTCs and DNVBs rode social, mobile, and ecommerce to steal mindshare and market share, the earliest, largest CPG brands were built with broad reach on television. Ever since, a digital divide has separated winners and losers. Now, with streaming hot, TV has joined the upstarts in the CPG digital marketers’ basket. |
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| sponsored by |
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| A Better Return Process is Your Key to Ecommerce Success |
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How you handle your ecommerce returns has become a key differentiator. In the latest Multichannel Merchant special report, we look back at the 2020 holiday season returns, and examine the win-win of dropoff points. Experts offer insights on how retailers are upping their game in returns, which is shaping up to be a “loyalty battleground” for years to come.
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| Plan For The Future of Ecommerce Operations Now |
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After a year full of disruptions, consumer behaviors and business practices have changed drastically. In Multichannel Merchant’s annual outlook report, we talk to retail leaders about how you can optimize ecommerce operations while delivering against expectations in the post-pandemic reality.
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| On the job hunt? |
| See open jobs for ecommerce and marketing. |
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