| MCM THURSDAY
News and Intelligence for the Multichannel Merchant April 16 , 2014 |
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| The Contact Center Is Your Customer Service Gateway
By Tim Parry Quite possibly, your contact center is your company’s unsung hero. But how are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey. |
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| Search and Social Media Snapshot
By Tim Parry Kenshoo published an infographic today detailing first-quarter performance of paid search and social advertising. The infographic highlights quarter-over-quarter and year-over-year changes for key metrics in both search and social. |
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| Retailers Committed to Protecting Consumer Data
By MCM Staff NRF pursues establishment of retail information sharing and analysis center. |
| Grainger Reports Record 1Q Results
By Tim Parry Sales of $2.4 billion increased 5% vs. $2.3 billion in the first quarter of 2013 for the B2B industrial supplies giant. |
| Read the April 2014 Operations & Fulfillment Guide
By Tim Parry Returns, shipping and delivery, fulfillment, contact centers and more are covered in the latest edition of Multichannel Merchant. |
| Mobile and Tablet Traffic Jumps 50%
By Tim Parry Data from Wpromote shows smartphone and tablet share of traffic continues to rise at the expense of desktop; now accounts for one-quarter of all web visits. |
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