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| week of 1/19/22 |
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| Robot Maker Exotec Raises $335M, Reaches $2B Valuation |
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| Warehouse robotics firm Exotec has raised $335 million in a Series D funding round, reaching a valuation of $2 billion as the company looks to expand its business in North America, Europe and Asia and hire 500 engineers by 2025 to enhance capabilities like order picking and add unloading. |
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| Same Day Delivery to be Across the Board By 2025 |
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| Nearly all retailers plan to offer same-day delivery by 2025, compared to just 35% today, according to a survey conducted by last-mile delivery platform Bringg. The December survey of 500 retailers from the U.S., Canada, the UK, Germany, France and Italy found 99% of respondents planned to offer same-day in the next three years. |
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| The Supply Chain Crisis from the Driver’s Seat |
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| Frontline workers have been the focus for the past two years. This term conjures up a variety of images, and until now truck drivers were probably not one of the first that came to mind. Drivers have been overlooked and overworked and in high demand throughout this pandemic – among the unsung heroes now getting their due. |
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| Top 3 Customer Service Predictions For 2022 |
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| Technology, whether through automation or personalized chat settings, was a major trend in customer service during 2021. While it takes a careful balance of implementation, technology can pave the way to new, beneficial customer service practices, many of which are coming to fruition. Here are three trends to watch in 2022. |
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Related Content
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| sponsored by |
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| Protect Against Fraud Now |
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Increases in online shopping have unfortunately also increased the opportunities for fraudsters. In this Multichannel Merchant special report, Fraud Increasing in Ecommerce, But Help Is on the Way, industry experts discuss current fraud trends, the different types of fraud, and the solutions available to retailers that can help prevent attacks.
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| On the job hunt? |
| See open jobs for ecommerce and marketing. |
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