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Estimates show ecommerce growth of about 10% a year. Thus, more fulfillment executives are installing goods-to-person technology. Our new special report covers the different systems, how major retailers are using them, and the decision process.
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| week of 10/12/2023 |
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| Generative AI in Customer Service: A Balanced Blueprint |
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| Customer service is crossing a new horizon. For leaders ready to adopt generative AI but unsure where to start, there’s a perfect testing ground: your employees. Starting with internal people and operations will produce lessons and develop processes leading to immediate, impactful results when directed toward customers. Generative AI is set to take things to a whole new level; these practices will help. |
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| UPS Capital Releases AI Tool to Combat Porch Piracy |
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| UPS Capital, the financial services and insurance arm of the major carrier, has introduced an AI-powered solution to combat the scourge of porch piracy by creating a score indicating the likelihood of a package being stolen from an address, so it can be diverted to a safer pickup or delivery location. It uses AI and ML to assess billion of data points from deliveries, then creates a confidence score. |
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| ESG and Your Supply Chain: 3 Steps to a Streamlined Strategy |
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| ESG and DEI+J are hot topics in retail, and supply chain is a particular area of focus. Their importance will continue to grow, and their relevance increase as younger generations enter the workforce. Here are some important ways to boost sustainability in your supply chain as you work to integrate it into your overarching ESG/DEI+J strategy. |
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| Zerobroker, Freight Broker Workaround, Raises $6.5 Million in Seed Round |
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| Zerobroker, a logistics technology firm that lets shippers eliminate fees by connecting directly with carriers without using a freight broker, has raised $6.5 million in a seed round that includes participation from Flexport, Funders Club and Streamlined Ventures, among others. It was part of the 2021 cohort of startup incubator Y Combinator. |
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Related Content
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| sponsored by |
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| Goods-to-Person Systems: Improving E-Fulfillment |
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Goods-to-person technology enables increased performance plus the flexibility to handle peaks and valleys in demand and labor availability. Learn how retailers are using them and the benefits.
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| On the job hunt? |
| See open jobs for ecommerce and marketing. |
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