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Multichannel Merchant
week of 3/30/22
Smith Out, Subramaniam In As Head of FedEx
Fred Smith, who started what became FedEx in the early 1970s and built it into a global shipping and logistics powerhouse, is stepping down as CEO, to be replaced by president and COO Raj Subramaniam, with Smith staying on as executive chairman. Industry observers expect a status quo transition, but wonder if that's good enough.
Improving Speed to Customer: Winning in the Face of Headwinds
How are you addressing speed to customer in a challenging environment? Multichannel Merchant brought together executives in transportation and logistics from top companies -- GNC, Best Buy, Vermont Teddy Bear, Crutchfield, DSW and Saddle Creek Logistics Services -- for a virtual Think Tank forum on the subject.
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Drive Repeat Business with Reliable eCommerce Shipping

Your customers expect their orders to arrive on time and without issue. At OSM, we always find the most efficient and economical way to ship your packages – no matter where they’re going. Learn how our data-driven approach means fewer missorts, complete tracking transparency and more satisfied customers.

Happy Returns Free for PayPal Checkout Merchants
PayPal is extending returns services through its Happy Returns unit for free to all PayPal Checkout merchant customers, while also naming Ulta Beauty as an in-store returns bar partner, adding 1,300 locations and bringing the total to more than 5k in the U.S. The returns portal is also localized to 8 languages for EU and Canada.
5 Ways to Beat the Supply Chain Crisis
You may have heard there's a global supply chain crisis. The good news is that retailers that proactively take the right steps to deal with it can not only survive but thrive. After all, when supply chain management is effective, it is proven to lower a company’s overall costs and boost profitability. Here are 5 ways brands can beat the crisis.
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It's Time To Refresh Your Carrier Strategy

With so much disruption, retail and ecommerce shippers need to seriously reevaluate their carrier strategy. Read the latest Multichannel Merchant special report, Why Yesterday’s Carrier Strategy Has Expired, where industry experts discuss the need for more flexibility and adaptability in carrier strategy.

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Inventory Management Complexities Are Here to Stay

Check out Multichannel Merchant’s latest special report, Inventory Management Gets Trickier As Forces Collide, to stay ahead of inventory management challenges. Read now to hear what analysts are observing and what companies like Burton and Firstleaf are doing to help mitigate inventory management struggles.

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