Multichannel Merchant’s Q2 spotlight on Recommerce + Sustainability is now live, including an on-demand webinar “Are Retailers Ready to Address Sustainability?” with Brian Kilcourse, managing partner at Retail Systems Research. We'll be updating it weekly with fresh, relevant content on these important topics.

Multichannel Merchant
week of 4/12/23
Ecommerce Packaging Waste: The Issue and What’s Being Done
No one questions the fact that ecommerce packaging waste is a major problem, clogging the planet with yet more plastic and cardboard. The twofold question then becomes, what is being done about it, and what more can be done? This Multichannel Merchant special feature discusses the scope of the issue, and steps that are being taken by retailers, suppliers and governments to reduce the amount of waste.
Ryder Rolling Out 4,000 BrightDrop EV Vans by 2025
Ryder System Inc. plans to purchase 4,000 light-duty electric vans for its rental, leasing and dedicated fleets from General Motors-owned BrightDrop by 2025, with its first order of 200 vehicles going into service this year, as it looks to meet customer EV demand and keep up with various state mandates.
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Prepare for Peak Season

The holidays will be here before you know it. Make sure your team is ready to help Santa deliver. For tips on solution design, information systems, parcel shipping and more, read the holiday fulfillment guide >

Grocers Fear Digital is Eroding Customer Loyalty
Grocers are increasingly concerned with the impact of the digital age on customer loyalty, as options have proliferated and made it easier for shoppers to cross over to competitors, according to a new report from Incisiv, The Food Industry Association (FMI) and Loyal Guru. About 75% of grocers said e-grocery has made shoppers less loyal, while 71% report that improving loyalty is a C-level issue.
The Pervasive Problems with Instacart
Instacart is facing a growing number of market challenges and has had a number of strategic missteps in a frenzy to adapt to a rapidly changing e-grocery market. It should be looking to solve customer issues such as out-of-stocks and substitutions, creating a triple win for grocers, consumers and itself, before sinking money into expensive, experimental offerings like smart carts and scan-and-pay.
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Inventory Management Complexities Are Here to Stay

Check out Multichannel Merchant’s latest special report, Inventory Management Gets Trickier As Forces Collide, to stay ahead of inventory management challenges. Read now to hear what analysts are observing and what companies like Burton and Firstleaf are doing to help mitigate inventory management struggles.

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WineDirect Uses Waveless Tech to Drive Scale

Learn how the WineDirect operations team was able to leverage technology to enable the correct order flow and fulfillment across channels, while providing critical scale to meet heightened demand.

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