In this new special report, learn how waveless technology helps WineDirect meet the challenges of various order types, maintain high inventory accuracy and deliver a top-flight customer experience.
Multichannel Merchant
week of 7/20/22
AB5 Trucker Protest Snarls Port of Oakland
Truck drivers blocked the Port of Oakland Monday, protesting California’s AB5 law that requires contractors to be reclassified as employees. The law affects an estimated 70,000 independent truckers, many of whom fear losing their livelihood, according to various media reports. There were similar protests last week in LA/Long Beach.
WineDirect Taps Tech to Scale, Drive Order Accuracy
WineDirect, a leader in ecommerce and fulfillment for wine brands, was seeing its subscription business explode, requiring greater personalization on many orders. In this special report, learn how its used technology to meet the challenges of various order types and regulatory requirements, while maintaining a top-flight CX.
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Turn first-time buyers into brand loyalists

Offer seamless post-purchase journeys — from payments to pickups and shipping to reorders — with easy order management. Watch the demo to learn how.
Feds Investigating Amazon for Warehouse Safety
Federal prosecutors in New York and OSHA officials are investigating working conditions at Amazon warehouses around the country, according to various media reports, beginning in New York, Orlando and Chicago. The OSHA inspections arose from referrals issued by the U.S. Attorney’s Office for the Southern District of New York.
Can Selfies Help Reduce Apparel Returns?
Can selfies help solve the nagging problem of apparel returns? That’s the assertion of Nosto, provider of what it calls a commerce experience platform. Of consumers surveyed in the U.S. and UK, 61% said if brands posted photos and videos online of actual shoppers wearing their products, it would cut down on the number of returns.
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The Power of Community-Based Ecommerce Marketplaces

Retailers and brands, along with affinity-based communities are growing their businesses with an owned-marketplace model strategy that leans on third-party sellers who manage fulfillment.
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