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Operations & Fulfillment Strategies & Tactics April 09, 2013 |
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MCM Outlook 2013: Operations and FulfillmentBy Tim Parry
Big challenges face B2B and B2C merchants as they try to keep up with the always-connected customer. As a result, around-the-clock direct-to customer activity has made fulfillment and contact centers even busier. As behind-the-scenes activity increases, merchants are doing their best to keep their processes flowing.In this MCM Outlook 2013 report on Operations and Fulfillment, you will learn: |
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Menlo Establishes New Logistics Hub for Fox Head in EuropeBy Tim Parry
Menlo will provide transport management services for inbound product and distribution to the Fox dealer network; inventory and warehousing management and order fulfilment and dispatch. The facility will utilize Fox's voice recognition technology. |
Returns Fraud Hurting Online RetailersBy Erin Lynch
The increase is due to several factors, including the impact of lost and/or stolen merchandise on the company’s bottom line and post-fraud costs from customer attrition. |
Amazon’s Cure to Short-Term Thinking in BusinessBy Tim Parry
Jim Tompkins, CEO of Tompkins International, explores the main symptoms associated with the current plague of short-term thinking, how companies can begin growing again, and how the “Amazon Cure” and Jeff Bezos’ focus on innovation and investment help create long-term value. |
Fraud Management Tools Have Several BenefitsBy Erin Lynch
Fraud management tools have several benefits, according to a whitepaper by FirstData. For example, fraud management tools allow merchants to quickly adjust their scoring and resolution parameters in order to optimize results for their ever-changing business needs; they reduce staff time spent on manual order reviews; they can allow a company to stay up to [...] |
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Word of Mouth Tactics and Strategies that Drive Sales Date: April 11, 2013 Time: 2:00 p.m. ET Learn practical, how-to steps you can use the next day to build an effective word of mouth marketing campaign that drives sales.
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