By Erin Lynch
Smartphones, tablets, and social media sites such as Facebook and Twitter not only have transformed the way consumers shop but they have also changed the face of the contact center. It’s no longer a world of customer representatives but now a world of universal agents.
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SMARTER@MARKETING: Align Message, Process, and Measurement to Deliver Sales Enablement Many marketers are aware of the sobering statistic that up to 90% of content created for sales support is ignored by the field and more than 74% of sellers re-write/create their own sales collateral. Watch this on-demand webinar to get tips for creating and delivering content when and where your sales team needs it most.
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By Curt Barry
More and more companies are looking into using Third Party Fulfillment (3PF) as an option to avoid increases in staff, warehouse size, and technology investments. But for some considering outsourcing, the basic hang-up is giving up control of contact center and fulfillment operations.
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By Guy Mucklow
For merchants, that fact that MFA would reportedly help state governments collect $11 billion in lost tax revenue is irrelevant; the bigger issue is that the law makes shopping online more expensive for consumers and complex for retailers.
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By Daniela Forte
How important is shipping to the overall customer experience? According to a recent Exolevel Seamless Retail Study it is very important. Eighty-one percent of respondents said it is important for the retailer to enable them to pick up or arrange for delivery of their purchase.
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By Tim Parry
Merchants are looking for ways to ship product the fastest way possible to satisfy customers, but in the most cost-efficient way possible for themselves.In this executive summary, you will learn: How to renegotiate your current carrier contracts. Why free shipping is now a cost of doing business. Which cost-cutting measurements you can take in your [...]
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By Daniela Forte
Going from smart to genius with your contact center is very simple. An intelligent contact center will use customer data to make their brands psychic, according to an article by Teletech. Bringing your contact center from smart to genius cultivates relationships between agents and customers and generates loyalty.
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Saddle Creek delivers multi-channel order fulfillment, including e-fulfillment, in support of our customers' business objectives. Through our extensive network of facilities, broad range of services and advanced technology, we develop comprehensive solutions our customers can rely on to satisfy their customers and enhance their brands.
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Three Key Takeaways from the 2013 Verizon Breach Report
It’s that time again, where we look back at the year passed and assess how the threat landscape has changed—for better and for worse. Highlighted are some key takeaways from this year’s DBIR and what they mean for your online business.
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