Operations & Fulfillment Strategies & Tactics

May 14, 2013

3 Tips to Spring Clean Your Ecommerce Strategy

By Fred Lizza

Spring is the perfect time of year for small-to-medium size multichannel merchants to identify new ways to streamline their business operations and improve go-to-market programs. A good spring cleaning is in order as part of a solid plan that will attract new and repeat customers, allowing businesses to enjoy strong sales heading into the summer [...]

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Using Social Media as a Customer Service Tool

By Erin Lynch

brand followers are not just about using social media to gain coupons or deals from retailers, it’s the place to be heard. This infographic touches on the many ways retailers can use social media for customer service and how that can turn your company from “good” to “great.”

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Donahoe Lays Out the Future of the USPS

By Daniela Forte

Post Master General and CEO Patrick Donahoe of the U.S. Postal Service painted a grim picture during his State of the USPS presentation to attendees at the American Catalog Mailers Association's 2013 National Catalog Forum

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The IMb Evolution

By Daniela Forte

Evolving is inevitable especially in today’s digital age. Technology dominates a significant portion of our everyday lives from social media, the use of mobile devices and computers among other forms of technology. So it shouldn’t be a surprise that the U.S. Postal Service continues to evolve in the digital age as well.

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How to Prepare the Right Agents for Your Customers

When customer service representatives are getting bombarded with upset customers, the reps themselves tend to start getting upset themselves. When you are looking to hire contact center reps, that’s part of an expectation you need to set. Here are three key takeaways from this article by Flavio Martins, VP of Customer Support at DigiCert on [...]

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