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O+F Advisor
Operations & Fulfillment Strategies & Tactics
May 28, 2013
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By Erin Lynch
While a focus on social media initiatives seems to be lacking in most contact centers as of late, a new Deloitte study has found that the use of social media is expected to rise within the next 24 months.
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By Curt Barry
The proposed costs for third-party fulfillment (3PF) will depend on your company’s volume of orders and transactions, the service level metrics you set as standards, and your company profile data mentioned above. With that said, here are three examples of our clients that use outsourcing to handle their backend fulfillment. These are fully loaded costs, [...]
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By Daniela Forte
For direct-to-customer food merchants, the cost to ship merchandise can be rather steep. And when you add in factors such as package weight and spoilage risks, customer incentives such as free shipping is nearly impossible.
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By Tim Parry
Same-day fulfillment continues to capture the attention of retailers, whether direct delivery to the customer or in-store pickup. Unlike a few months ago, retailers now have more same-day options to evaluate and test, including both in-house and outsourced approaches.
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By Tim Parry
B2B and B2C merchants face big challenges as they try and keep up with the always-connected customer, and around-the-clock direct-to-customer activity has made the process even busier. Download this executive summary and learn how to increase your warehouse productivity, why packaging can help increase customer satisfaction, and the benefits of outsourcing your operations.
FULL ARTICLE
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