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The News, Commentary & Events that Shaped Commerce This Week
week of 3/25/2016 |
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| Week in Review: Rolling Out the Red Carpet in Cincinnati |
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The red carpet will be rolling out in Cincinnati on April 14. That's when Multichannel Merchant will announce the winners of its annual Excellence in Customer Experience Awards its 2016 Operations Summit.
The awards, based on data from eBay Enterprise + Innotrac’s SmartHub benchmarking study, were established to recognize retailers at the cutting edge of delivery, packaging, returns, brand communications, customer experience, and innovation.
Click on and find out what makes merchants excel in customer experience, as well as a look at how awards finalist Birchbox wows its customers with its packaging experience.
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| FedEx Rebrands Bongo International as FedEx CrossBorder |
| FedEx Trade Networks, the international freight forwarding arm of FedEx Corp., has announced the re-launch of Bongo International as FedEx CrossBorder. The announcement highlights the FedEx investment in expanding its international ecommerce offerings.…» |
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| Catalogs: An Engaging Sales Driver |
| The catalog is not only a sales driver, but a vehicle for branding, inspiration and engagement. See what results were garnered with the MCM Outlook 2016 on catalogs. …» |
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| American Apparel Goes Same-Day Delivery with Postmates |
| American Apparel has begun offering one-hour delivery through a partnership with Postmates, leveraging RFID technology to provide real-time inventory availability via the Postmates Order app. The program is in place at 79 stores in 31 U.S. markets, making 50 "on-demand basics" items like hoodies, t-shirts and socks available to consumers who desire the items right now.…» |
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| How Social Customer Service Affects Your Bottom Line |
| Your presence and engagement on social media can be a powerful tool, setting your ecommerce business apart from the competition. Here are four ways a strategically planned and carefully executed social customer service program can better your business and positively impact your bottom line.…» |
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| The MCM Network Source Directory |
| Offers easy access to all the leading products, technology and services available – searchable by type, geography and name. Start your search. |
