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Operations & Fulfillment Strategies & Tactics
week of 12/11/2019 |
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| How JOANN Stores Upped Its Customer Service Game |
| JOANN Stores, a specialty retailer of crafts and fabrics, has seen better and faster issue resolution by upgrading its customer care platform. Hear how JOANN was able to improve its customer care metrics, including reducing ticket backlog and speeding up response times, and boost its NPS scores, in this MCM CommerceChat podcast.…» |
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| Ohi Raises $2.75 Million to Power Same-Day Delivery for DTC Brands |
| Ohi, a startup looking to democratize same-day delivery for smaller direct-to-customer brands with analytics and micro fulfillment centers in unused commercial spaces, has raised $2.75 million in a seed funding round led by Flybridge Capital Partners. Its first MFCs are in Manhattan, Brooklyn and LA, with more to come in SF and DC.…» |
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| Thoughtless Ecommerce Fulfillment Will Do Holiday Season Brand Damage |
| A horrible experience with an Amazon order for a child's Christmas gift quickly morphs into an object lesson for your ecommerce fulfillment operations. You may never get a chance to make a second impression on a new customer. Here are 6 ways to help you ensure that the experience for your customers is consistently excellent. …» |
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| How Omnichannel Retail Is Building the Shopping Experience of the Future |
| With rising demands and increased competition, retailers can capture the attention of digitally saturated consumers through enhanced, experiential shopping, to attract them to both physical and virtual stores. Whether online, mobile or in store, this omnichannel experience has to be consistent, seamless and intuitive.…» |
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| Old Navy Adds Same-Day Holiday Delivery to Compete with the Big 3 |
| Old Navy is partnering with Postmates to provide same-day delivery in 4,000 U.S. markets as it competes with Amazon, Walmart and Target for the holiday retail joy of robust sales driven by aggressive delivery fulfillment. Delivery will be free from Dec. 21-23 as an incentive for last-minute consumers to buy its casual clothing.…» |
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