Multichannel Merchant O+F Advisor Operations & Fulfillment Strategies & Tactics

week of 11/29/2017
6 Ways Bots Can Help Retailers Staff Their Contact Centers This Holiday Season
The holiday season is upon us, and retailers have geared up for the rush. The seasonal staff is hired and the inventory is stocked. But what about those employees working behind the scenes in the contact center? Here are six ways bots can support contact centers this holiday season. …»
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Research: Shoppers Share Delivery Demands
Learn what shoppers expect during the holidays and beyond.
 
How Your Fulfillment Operation Can Win at Subscription Commerce
With some pre-planning and the right software, subscription commerce can be a profitable venture, filling the needs of the approximately 5.7 million U.S. subscription box subscribers. Succeeding at subscription commerce requires a keen focus on inventory management, labor management and technology support.…»
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How to Reduce Fulfillment Errors in Your Warehouse Operations
While fulfillment errors can be costly, the most severe impact can be losing a customer and their lifetime value. Here are seven major sources of fulfillment errors and how to reduce or eliminate them.…»
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How to Enhance the Customer Experience with AI and Predictive Content
Winning content approaches retailers are using to capture the buyer’s attention and what retailers are ahead of the curve with AI
Porch Piracy: A Year-Long Struggle for Customers
While many people associate porch piracy with the holiday season, new data shows that it’s an issue all year long. To better understand how package theft is impacting ecommerce shoppers, Shorr Packaging developed this infographic, based on a survey of 1,000 U.S. consumers.…»
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Hincapie Sportswear Finds Omnichannel Success in the Cloud
As your omnichannel business continues to grow, how do you create a unified view of customer and sales data across channels? For Hincapie Sportswear, a cloud-based unified data solution helped it gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency. …»
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7th Annual Ecommerce Operations Summit
Join us April 3-5 2018 in Columbus, OH, for the ONLY conference focused on optimizing direct-to-customer and omnichannel operations & fulfillment.
 
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