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Operations & Fulfillment Strategies & Tactics
week of 6/28/2017 |
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| 12 Tips to Reduce Customer Hold Times |
| Reducing the amount of time your customers stay on hold will not only result in shorter handle times, but it will make them more satisfied and your agents a lot happier. Here are 12 tips to reduce the amount of time your customers wait on hold in your contact center.…» |
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| Who Will Project Manage Your System Implementation? |
| While studies have shown that 50% of all major system implementation projects are not completed on time and within budget, successful project management can reduce issues, open up communication with stakeholders and deliver results. Here are some practical guidelines to help you set up proper project management and avoid costly issues.…» |
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| How to Prevent Four Common WMS Implementation Mistakes |
| A WMS implementation can go off the rails for several different reasons, but in most instances it has little to do with the technology and everything to do with how it was implemented. If issues aren’t fixed during set-up, they can lead to costly snafus in the months ahead. Here are the 4 most common WMS implementation missteps and tips on how to avoid them.…» |
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| UPS Rolling Out Holiday Peak Season Surge Pricing |
| UPS announced it will implement peak season surge pricing to offset the cost of a huge spike in its shipping volume during the extreme rush at the end of the year. FedEx has not yet announced a similar move. See what the move means, what industry observers are saying and UPS's rationale.…» |
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| Alibaba Considering Distribution Center in Detroit |
| As it looks to entice China’s burgeoning middle class with quality U.S. goods, the Alibaba Group is considering a distribution center in the Detroit area, company officials said at a recent event aimed at adding smaller manufacturers to its online marketplaces.…» |
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| The MCM Network Source Directory |
| Offers easy access to all the leading products, technology and services available – searchable by type, geography and name. Start your search. |
