Multichannel Merchant
week of 3/3/21
Target Hits a Q4 Omnichannel Home Run
Target, one of the clear retail winners in the pandemic era, posted another impressive quarter, with Q4 revenue, earnings and comparable sales outpacing projections and its omnichannel strategy firing on all cylinders as it reported a $9 billion gain in market share based on internal and market research.
A Peek into 2020 Peak: Fulfilling the Promise of Omnichannel
Coming after a year of economic contraction and retail disruption, the 2020 peak holiday season threatened to be brutal on retailers. While some retailers had exceptional results, operational challenges limited opportunities. See what a recent study revealed about the impact of pre-peak investments on reducing capability gaps. Omnichannel operations are the future of brick-and-mortar and DTC retail.
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doTERRA Partners with 3PL to Cut Fulfillment Costs

When dramatic monthly spikes in order volume posed fulfillment challenges for doTERRA, the direct seller teamed up with Saddle Creek Logistics. The result? Increased throughput, improved accuracy and reduced fulfillment costs.
Read the case study.

Walmart Removes $35 Minimum for Same-Day Delivery
In a move surprising no one except for the timing, Walmart announced it’s dropping the $35 minimum order threshold for shoppers to qualify for same-day delivery with its Walmart Express service, just months after doing the same for members of its Walmart+ subscription program. Walmart's ecommerce growth "fell" to 69% in Q4.
Fulfillment Automation and Reduced Labor Costs
In 2021, will order demand continue at the same volume? How will it change? And how will it impact my labor demand? For many multichannel companies, this means moving toward fulfillment automation in order to decrease the amount of labor and its increasing costs. Here are 2 scenarios where automation was cost justified.
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The 3PL “It List” is Here

Choosing the right 3PL for your business can lead to lower cost per order, smoother scaling, lowered shipping costs, easier distribution of international orders, and so much more. Check out this year’s Top 3PLs list to find the best fit for your company in 2021.

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Your Guide to Personalization in a Post-3P Cookie World

Don’t wait until 3P cookies are gone for good. Learn how to deliver a personalized customer experience and continue to find and convert prospects without them now. Start preparing for a post-3P cookie world here

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