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Operations & Fulfillment Strategies & Tactics
week of 8/21/2019 |
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| Insourcing vs. Outsourcing Customer Care: The Pros and Cons |
| To outsource or not to outsource customer care, that is the question. And unfortunately, the answer is a resounding, “it depends.” Colin Taylor, CEO at Taylor Research Group, and William Pocock, senior operations manager for Dick’s Sporting Goods, suggested 8 steps to help merchants frame up the decision.…» |
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| Reducing Reverse Logistics Costs with Reusable Transport Packaging |
| A growing trend in reusable transport packaging has created an opportunity to add value through reverse logistics of returnable and reusable assets. Once considered a necessary cost center, this aspect of reverse logistics can actually increase efficiency while decreasing costs if handled well, a win-win for your business.…» |
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| Automated Package Lockers Growing as a BOPIS Solution |
| With ecommerce expanding and consumers expecting greater speed and convenience, retailers need cost-effective ways to meet these demands. Here is a look at how automated lockers is a key component to the overall buy online pickup in-store experience. …» |
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| sponsored by |
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Discover the Latest Trends in Global Payments Technology |
| Download this MCM Special Report to learn strategies to overcome the challenges of getting the payments process right across borders. Learn how payment preferences and practices vary around the world, how to get it right and deliver a seamless customer experience through checkout. |
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| Top 6 Features of an Ecommerce Inventory Management System |
| If you’re thinking about replacing your inventory management system, a search will turn up literally hundreds of commercially available systems, including specialized ones that may not fit your multichannel business. Here are the top 6 features that you should be considering when upgrading your system, and what to look out for.…» |
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| UPS: No Peak Season Residential Surcharge, But Others Apply |
| UPS will not add a residential delivery surcharge during this holiday peak season, unlike in the past two years, but will add surcharges for larger packages and those requiring additional handling. The company expects to exceed record volume of 800 million packages set last year, with 75% of it handled by automated sortation systems.…» |
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| sponsored by |
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The Most-Searched Ecommerce Partner Directory |
| From click to brick, from retail to etail get in front of the Multichannel Merchant community. Become part of the most-searched online Directory of DTC and ecommerce partners out there. Sign up today! |
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