Tuesday | April 12
11:15 AM – 12:00 PM
The Autonomous Middle Mile and the Realm of the Possible
Room: International South
While a lot of attention has been paid to the much sexier last mile of autonomous vehicles, with companies like Nuro, Waymo and Zoox paving the way, the workhorse of the middle mile is getting a serious lift using driverless technology. Live routes are in operation in several states, addressing the acute driver shortage and creating operational efficiencies outside the bounds of human limitations. In this informative session, hear about what an autonomous middle mile network looks like, and how it can push omnichannel logistics to the next level.
You will learn:
• How autonomous vehicles can run on fixed routes 22/7
• How this opens the door to mixed use delivery night and day
• About optimized replenishment of retail, dark stores and MFCs
• About the network model, including maintenance operations
You will learn:
• How autonomous vehicles can run on fixed routes 22/7
• How this opens the door to mixed use delivery night and day
• About optimized replenishment of retail, dark stores and MFCs
• About the network model, including maintenance operations
Moderator:
- Pascal Van Hentenryck, Associate Chair for Innovation and Entrepreneurship, Georgia Tech
Panelists:
- Mike Plasencia, Director, New Product Strategy, Ryder System, Inc.
- Mark Petrosoniak, Senior Manager, Strategy and Business Operations, Gatik
- Deanna Kaufman, Vice President, Sales, Körber Supply Chain Software
2022-04-12
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Supply Chain/Logistics/Delivery
11:15 AM – 12:00 PM
The Sustainable Last Mile: Not An Oxymoron
Room: International Center
The last mile of ecommerce is where the action is, but it can be where a lot of the carbon is, as well. The critical last leg of the delivery journey has drawn many new entrants, technologies and approaches, including from those seeking to make it not only more economically but also as environmentally sustainable as possible. This includes work of the Urban Freight Lab (UFL), an adjunct of the University of Washington forging partnerships with retailers and service providers to explore greener last mile fulfillment alternatives. This session will draw in experts from academia, retail and the provider community to discuss current and future initiatives and technologies to reconcile high demand with environmental imperatives.
You will learn:
• About the results of delivery pilots conducted by UFL
• How retailers are finding success along with sustainability
• About the role of data and analytics in optimizing the last mile
• About the positive impact on CX and customer loyalty
You will learn:
• About the results of delivery pilots conducted by UFL
• How retailers are finding success along with sustainability
• About the role of data and analytics in optimizing the last mile
• About the positive impact on CX and customer loyalty
Moderator:
- Andisheh Ranjbari, Professor, Civil and Environmental Engineering, Penn State University
Panelists:
- Imari Gabrielle, Owner, Black Millennial Vegan
- Veena Harbaugh, Director of Sustainability, Sendle
2022-04-12
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Supply Chain/Logistics/Delivery
1:30 PM – 2:10 PM
Gaining Speed and Scale When the Last Mile is Far Away
Room: International South
The last mile, typically the most expensive leg of the delivery journey, has been getting a lot of attention and investment in recent years. New players regularly come online, both asset-based and asset light, with all different flavors of technology. While major (and minor) urban markets have become well blanketed with same-day and even same-hour services, what of the vast spaces beyond? How do you deliver a great, fast CX, whether in downtown Chicago or Murdo, SD, from parcel to bulky? In this session, hear how retailers large and small are getting creative to shrink distances and expand their reach nationwide.
You will learn:
• About leveraging existing infrastructure to extend home delivery outside city centers
• About building strategic partnerships to quickly reach consumers in any ZIP code
• How to scale home delivery quickly to customers – within days
• About the long-term effects of high-quality delivery on customer satisfaction
You will learn:
• About leveraging existing infrastructure to extend home delivery outside city centers
• About building strategic partnerships to quickly reach consumers in any ZIP code
• How to scale home delivery quickly to customers – within days
• About the long-term effects of high-quality delivery on customer satisfaction
Speaker:
- Valerie Metzker, Head of Partnerships and Enterprise Sales, Roadie
2022-04-12
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Supply Chain/Logistics/Delivery
2:15 PM – 2:55 PM
Finding Capacity When There Is None
Room: International Center
Four words your customer never wants to hear: “Your package is delayed.” Unfortunately, this is being heard now more than ever. The culprit, in a word: Capacity. 2021 was plagued by supply chain and network capacity issues. From a lack of containers and port tie-ups to constrained parcel carriers, capacity issues have worked their way through the entire supply chain. We’re well past 2021 peak now, but here it comes again before you can blink, with no immediate relief in sight. This session will address ways shippers can prepare and scale now to meet growing demand, given ongoing capacity constraints and headwinds.
You will learn:
• The root of capacity issues
• How to react when capacity falls short
• Ways you can be nimbler in solving capacity issues
• About emerging trends and solutions
You will learn:
• The root of capacity issues
• How to react when capacity falls short
• Ways you can be nimbler in solving capacity issues
• About emerging trends and solutions
Speaker:
- Bill Catania, Founder and CEO, OneRail
2022-04-12
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Supply Chain/Logistics/Delivery
2:15 PM – 2:55 PM
Solving For Supply Chain, Inventory Visibility
Room: International South
Especially with supply chain issues expected to linger through 2022 and into 2023, technologies to help gain a better handle on where each individual item is between point of origin and end customer are more critical than ever. Fortunately, many advances have been made in this regard, giving retail and ecommerce companies innovative tools to better manage, position and deliver inventory. RFID for one is having a moment, but there are many other options available. This expert-led panel will explore various systems and strategies, their effectiveness and how they’re being used to help maintain near-real-time accuracy, enhancing performance and the customer experience.
Moderator:
- Jay Kent, Managing Director, SLB Performance
Panelists:
- Joyce Chai, Associate Partner, McKinsey & Company
2022-04-12
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Supply Chain/Logistics/Delivery
Wednesday | April 13
10:40 AM – 11:20 AM
How Gap Inc. Is Linking FC and Store Fulfillment Operations
Room: International Center
Gap Inc. strives to standardize the fulfillment processes and associated technology stacks, and labor challenges exists across channels. Stores labor is no exception, and the fulfillment process there has similar challenges to fulfillment centers. One area of change required is solving the need to automate. Autonomous Mobile Robots (AMRs) and Automated Storage and Retrieval Systems (ASRS) have strong potential for assisting today’s labor woes. This session will provide an overview of Gap’s warehouse execution system (WES) fulfillment process, and how it is linking FC processes with omnichannel tactics such as buy online pickup in store, store product locators, product movement and back-room receiving. You’ll hear about Gap’s recent pilot of the COFE WES in its store fulfillment network, and integration across people, process and technologies in all fulfillment centers.
You will learn:
• About store fulfillment considerations
• About the similar challenges to fulfillment centers
• How to simplify fulfillment workflow and technology integrations
• About the future of store fulfillment tech and the changing guest experience
You will learn:
• About store fulfillment considerations
• About the similar challenges to fulfillment centers
• How to simplify fulfillment workflow and technology integrations
• About the future of store fulfillment tech and the changing guest experience
Speakers:
- Steve Schwietert, Senior Director, GSC Logistics Engineering and Maintenance, Gap Inc.
- Rebecca Call, Software Sales Architect, Vargo Corporation
2022-04-13
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Supply Chain/Logistics/Delivery
2:00 PM – 2:45 PM
Unlocking the Power of Delivery Data for an Integrated Customer Experience
Room: International Center
For ecommerce brands and marketplaces, the entire delivery journey provides opportunity for growth and customer loyalty. However, capacity limitations and increased cost add to a lack of transparency, resulting in roadblocks to business growth. With case studies of brands standardizing delivery events across 800+ carriers worldwide, learn how you can offer an integrated customer experience, consistently provide accurate delivery dates at checkout and evaluate real-time carrier performance against last-mile SLAs.
You will learn:
• How to unlock the power of your last-mile data
• Why gaining carrier performance transparency is vital
• About practical tools and reports to manage last mile operations and SLAs
• About optimizing the end-to-end delivery journey to meet rising expectations
You will learn:
• How to unlock the power of your last-mile data
• Why gaining carrier performance transparency is vital
• About practical tools and reports to manage last mile operations and SLAs
• About optimizing the end-to-end delivery journey to meet rising expectations
Speaker:
- Dana von der Heide, Founder and Chief Commercial Officer, Parcel Perform
2022-04-13
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Supply Chain/Logistics/Delivery
