Multichannel Merchant

Operations & Fulfillment Strategies & Tactics

week of 10/24/2018

Over 60% of U.S. Retailers Would Consider Banning Serial Returners

Sixty-one percent of U.S. retailers said they would consider banning serial returners as Amazon has done to combat the growing wave brought on by over-generous policies, according to a new survey from UK ecommerce software firm Brightpearl. In the UK, 45% of retailers said they would consider doing so.…»

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How Customer-First Policies Can Attract and Retain Customers

Customer service is important – possibly more important than ever. Here is how your customer-first policies can make an impact on your business. …»

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5 Considerations for Evaluating Your Ecommerce Cyber Crime Risk

The risk of cyber crime is difficult to understand and deal with because of advanced technology and the changing risk landscape. IT professionals need management support and budget to address the risk, and management needs to understand it better. Here are 5 considerations in crafting a strong cyber strategy.…»

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Same-Day Delivery: An Industry Standard, Not Just a Concept Anymore

Same-day delivery is an increasingly popular tool for retailers and ecommerce companies to get an edge on competitors and satisfy customer expectations. This infographic from GoPeople highlights same-day trends and statistics, providing a window into customer preferences and how businesses are using it.…»

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UPU Fast-Tracking Rate Review After Trump Pullout Threat

The Universal Postal Union (UPU), a hitherto quiet backwater that sets global cross-border mail and parcel rates, now plans to fast-track review of rate changes after President Trump last week threatened to pull out of the UPU accord, according to the Wall Street Journal.…»

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