Multichannel Merchant O+F Advisor Operations & Fulfillment Strategies & Tactics

week of 11/7/2018
FedEx Announces 2019 Parcel Rate Hikes, Holiday Peak Charges
FedEx has announced its general rate increases for 2019, bumping up its ground, express and home delivery services by an average of 4.9% as of Jan. 7, while also adding some holiday season surcharges and increasing others next year. Rival UPS has yet to announce its 2019 rates.…»
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11 Steps to Help Ensure WMS Go Live Success
Your ecommerce company has been managing your new WMS implementation. Modifications are done and staff is trained. As you plan out your go live day, what do you need to consider to ensure success right out of the gate? Here are 11 recommendations that will help make your go live day run as smoothly as possible. …»
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UPS Warns Shippers to Prepare for Possible No Vote on Freight Contract
UPS has been telling customers to be prepared in case the Teamsters union votes down a tentative five-year contract with its UPS Freight less-than-truckload (LTL) division later this month, giving them a cutoff calendar for freight shipments starting today.…»
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How AI Can Help Seasonal Call Center Agents Deliver Excellent Customer Experiences
With retail sales expected to top $1.1 trillion this holiday season, brands are shoring up human resources to meet demand with a record 700,000+ seasonal hires for the December holidays. Here is a look at how AI can help the contact center during peak season. …»
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Amazon Expands Free Shipping for the Holidays, Hires More Drivers
Pouring more water into its moat, Amazon has totally eliminated shipping charges this holiday season, removing the $25 threshold for non-Prime members on items ordered in time for Christmas delivery. Amazon is also hiring and managing thousands of seasonal delivery drivers to handle the holiday crush.…»
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