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Operations & Fulfillment Strategies & Tactics
week of 2/13/2019 |
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| The Value of a Robust Customer Feedback Strategy |
| Customer feedback is vital in any business or industry. Retailers in particular are utilizing it to not only put specific products under the microscope, but to also analyze how they're providing the best experience across all their channels. Listen to the lastest MCM CommerceChat podcast with Martha Brooke of Interaction Metrics as she discusses the value of customer feedback. …» |
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| Amazon Officially Calls Out Carriers as Competitors |
| Amazon’s moves into logistics and fulfillment over the past few years have been well-documented, with FedEx and UPS downplaying the threat and Amazon saying it just wants to address its capacity shortfalls. Until now, that is, when Amazon added "transportation and logistics services" to the long list of competitive sectors in its 2018 10k filing. …» |
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| E-Grocery Still Not Broadly Adopted, But Consumers Demand Convenience |
| Despite the big push behind e-grocery, including significant investments in technology and delivery by major retailers such as Target and Amazon and mainline grocers such as Kroger, Ahold Delhaize and Albertson’s, the demand isn’t quite there yet, according to a recent survey from Mercatus.…» |
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| sponsored by |
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Ecommerce Operations Summit |
| Join us April 9-11, 2019 in Columbus, OH, for the ONLY conference focused on optimizing direct-to-customer and omnichannel operations & fulfillment. |
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| 9 Considerations a Vendor Will Evaluate in Negotiating Deals |
| Whether it’s software or 3PL services you’re negotiating, it’s important to understand how vendors look at your company and the deal you want to cut. Understanding things from their perspective can help you forge successful vendor relationships. Here are 9 considerations to take into account when evaluating a prospective deal.…» |
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| Join us at the Ecommerce Operations Summit |
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