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Operations & Fulfillment Strategies & Tactics
week of 3/20/2019 |
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| Customer Experience Metrics Are Key Measures of Supply Chain Success |
| Nearly all supply chain managers responding to a recent survey by Convey and eft Supply Chain and Logistics Business Intelligence said they consider customer experience to be important when measuring last-mile performance, while two-thirds of them say they’re held accountable for standard customer experience KPIs.…» |
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| Is the Customer Always Right? A Look At a Good Customer Experience |
| "The customer is always right," is a slogan that promises that retailers give the highest priority to the customer experience. But is it a true statement? This latest MCM CommerceChat podcast takes a look at the validity of this statement and what it means for the overall customer experience. …» |
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| How Omnichannel Can Beat Back Amazon and Attract Loyal Customers |
| Though Amazon’s dominance of ecommerce may bring about feelings of doom or gloom, many retailers do not realize the influence they have to capture buyers before they default to Amazon. The key to achieving success is through providing omnichannel options that the ecommerce behemoth can’t match.…» |
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| How to Assess Your True Readiness for a System Go Live Date |
| It’s one thing to be running behind on programming modifications, testing and implementing your systems project. It’s another to unknowingly commit your company to a system go live without management review, risk assessment and agreement and signoff. These 10 points should be part of your readiness assessment.…» |
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| Retooling Your Fulfillment Network to Stay Competitive |
| To succeed, retailers and ecommerce companies need to meet heightened customer experience demands. That means offering fast shipping, free returns and same-day delivery, if possible. Learn insights from industry experts on ways to optimize your fulfillment network and focus your technology investments to compete and win.…» |
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