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The News, Commentary & Events that Shaped Commerce This Week
week of 12/13/2019 |
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| Amazon Enables Holiday Laggards With Last-Minute Offerings |
| Amazon is enabling Prime customers in eligible areas to shop millions of products on Christmas Eve, and receive them in time for gift exchanges with free same-day delivery if ordered by 9:30 a.m. local time. Amazon Fresh and Whole Foods Market purchases on Christmas Eve in those eligible areas offer free two-hour delivery.…» |
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| Ohi Raises $2.75 Million to Power Same-Day Delivery for DTC Brands |
| Ohi, a startup looking to democratize same-day delivery for smaller direct-to-customer brands with analytics and micro fulfillment centers in unused commercial spaces, has raised $2.75 million in a seed funding round led by Flybridge Capital Partners. Its first MFCs are in Manhattan, Brooklyn and LA, with more to come in SF and DC.…» |
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| Old Navy Adds Same-Day Holiday Delivery to Compete with the Big 3 |
| Old Navy is partnering with Postmates to provide same-day delivery in 4,000 U.S. markets as it competes with Amazon, Walmart and Target for the holiday retail joy of robust sales driven by aggressive delivery fulfillment. Delivery will be free from Dec. 21-23 as an incentive for last-minute consumers to buy its casual clothing.…» |
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| How JOANN Stores Upped Its Customer Service Game |
| JOANN Stores, a specialty retailer of crafts and fabrics, has seen better and faster issue resolution by upgrading its customer care platform. Hear how JOANN was able to improve its customer care metrics, including reducing ticket backlog and speeding up response times, and boost its NPS scores, in this MCM CommerceChat podcast.…» |
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| Walmart Testing Autonomous Grocery Delivery in Houston |
| Walmart is testing autonomous grocery delivery in Houston with robotics partner Nuro to a select group of shoppers that opt into the pilot program, the company announced. The test will involve Nuro’s R2 robotic vehicle as well as some autonomous Toyota Priuses, also powered by Nuro’s technology.…» |
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