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The News, Commentary & Events that Shaped Commerce This Week
week of 3/15/2019 |
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| Store Closures, Failures Continue to Mount as Retailers Seek to Pivot Faster |
| The seemingly weekly drumbeat of retailers either closing stores or filing for bankruptcy is evidence of the ongoing seismic shift in customer demands and expectations, and the failure of many to pivot fast enough to meet them. Here is how retailers should navigate through the changing tides of the industry. …» |
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| sponsored by |
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Ecommerce Operations Summit |
| Join us April 9-11, 2019 in Columbus, OH, for the ONLY conference focused on optimizing direct-to-customer and omnichannel operations & fulfillment. |
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| Is the Customer Always Right? A Look At a Good Customer Experience |
| "The customer is always right," is a slogan that promises that retailers give the highest priority to the customer experience. But is it a true statement? This latest MCM CommerceChat podcast takes a look at the validity of this statement and what it means for the overall customer experience. …» |
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| rue21 Rolling Out BOPIS in All 700+ U.S. Stores |
| Joining a growing group of retailers eager to match the heightened expectations of today’s shoppers and save on delivery costs, youth apparel seller rue21 has partnered with Mastek to offer buy online pickup in store (BOPIS) at its 700+ store locations. The rollout began in January and is expected to be completed by the end of March.…» |
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| Parcel Delivery Jobs Slashed in February, But Overall Trend is Up |
| Parcel delivery companies saw some post-peak falloff, eliminating 9,700 positions in February even as jobs grew in other sectors while hiring overall cooled, according to the Department of Labor, the Wall Street Journal reported. Overall 53,000 parcel delivery jobs were added in the past 12 months, and warehouse hiring also remains strong.…» |
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| featured jobs |
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Service Marketing eCommerce Leader
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VP, Retail Card Digital Service Leader
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