Multichannel Merchant O+F Advisor Operations & Fulfillment Strategies & Tactics

week of 11/28/2018
Walmart Testing Same-Day Grocery Delivery in China
After beefing up its grocery delivery chops here, including automated kiosks and crowdsourcing, Walmart is now testing same-day grocery delivery to customers in China through a hookup with WeChat and delivery service Dada. This is separate from Walmart's partnership with JD.com, although both have invested in Dada.…»
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Three Tips to Prevent Porch Piracy Over the Holidays
With the holidays upon us, porch piracy is on the rise as opportunistic thieves pilfer deliveries. Ecommerce brands are often left with two choices: Replace the stolen items free of charge or risk losing customers and future revenue. By taking preemptive measures however, you can reduce theft and improve the bottom line.…»
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When Do Ecommerce Fulfillment System Modifications Make Sense?
Many companies implement ERP, order management and warehouse management systems without programming major modifications. However, there are certain circumstances where modifications will give you higher usage, increasing sales and savings. …»
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Vera Bradley Sees Results with Text Solution for Customer Care
High-end handbag, luggage and accessories seller Vera Bradley was looking to enhance the customer experience by adding texting as a contact channel, after realizing shoppers might have already been trying to send texts to customer service numbers. See what results the company experienced with an integrated text solution.…»
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USPS, Amazon Weather Bad Data Days as Peak Season Begins
Both the U.S. Postal Service and Amazon experienced data glitches that exposed customer information. The USPS may have exposed the personal data of more than 60 million customers, while Amazon told customers their names and email addresses were exposed due to a technical error on its ecommerce site.…»
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