 |
Operations & Fulfillment Strategies & Tactics
week of 7/3/2019 |
|
|
|
| Capabilities, Adoption Growing for Ecommerce Fulfillment Robots |
| Ecommerce fulfillment robots are trending up. The entry point for ecommerce companies is now in the hundreds of thousands of dollars instead of multiple millions, and can be scaled up as needed. This report from MCM examines the players, the state of the art, advancing capabilities and results being seen by ecommerce companies.…» |
|
|
|
|
|
| The True Cost of Ecommerce Backorders |
| Studies have shown that ecommerce backorders can cost you $15 to $20 each, eroding profits. This includes customer service calls, fulfillment labor, shipping and packing material costs. Also, backordered items often have a higher return rate. Here are 8 practical solutions to help you reduce ecommerce backorders and stockouts.…» |
|
|
|
| Delivery Flexibility, Options Win Customers in the Age of Amazon |
| Amidst shifting consumer demand and a move toward true omnichannel, retailers’ ability to leverage their physical presence is vitally important. Options such as deliver from store, buy online pickup in store (BOPIS), buy online return in store (BORIS) and delivery drop-offs in lockers are a major advantage over online retailers.…» |
|
|
|
|
|
| Getting the Culture Right Unlocks a Great Customer Experience |
| Putting the customer first is what you typically hear from retailers. That isn’t wrong, but it’s also not the full picture. A customer-centric culture will not be sustainable without the commitment and conviction of those who design, build, implement and serve every day. Here’s how you can make it happen.…» |
|
|
|
| FedEx Reportedly Slashing Prices on Express Service |
| Close on the heels of its decision earlier this month to cut ties between Amazon and its Express air delivery unit, FedEx is reportedly offering big discounts on the service to draw in more ecommerce business and take it away from rival UPS, according to the Wall Street Journal.…» |
|
|
|
|
|
|
|
|
|
| Join us at the Ecommerce Operations Summit |
Learn More |
|
| The MCM Network Source Directory |
| Offers easy access to all the leading products, technology and services available – searchable by type, geography and name. Start your search. |
