Multichannel Merchant
week of 8/18/21
As 3PL Demand Grows, Partner Selection is Critical
Consumers focus on curbside pickup, fast delivery, trouble-free returns and seamless experiences, but retailers face heightened fulfillment challenges, leading more of them to embrace 3PLs. And getting it right is essential. This special report dives into the trends, outlining key decision factors when considering a 3PL partnership.
Eco-Friendly Shipping: Do Shoppers Care?
It’s no surprise consumers are becoming more environmentally conscious, and they’re expecting the same behavior from brands. And eco-friendly shipping is no exception. How much do consumers consider a company’s eco-friendly practices when buying online? What will they pay? How long will they wait? Here are the results.
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Let ABM service your DC

Your fulfillment center can’t risk downtime or safety concerns, but a mismanaged pallet and corrugate system can easily lead to both. Let ABM’s facility professionals manage your pallets before they become a problem. See how in their latest video.
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Customer Service: 3 Golden Rules for 2021
Delivering a prime customer service experience is not just about having enough staff or responding in a timely and efficient manner. Customers have options, and in order to keep customers in your corner, you have to ensure that the customer service team is not only strong, but supported, informed, and experienced.
5 Reasons Why Checks and Cash Are Slowing You Down
For the logistics industry, historically heavily reliant on a checks and cash economic system, converting to consumer-like electronic payments similar to Venmo or Paypal was fast-tracked for many out of a necessity to limit exposure to the coronavirus. It also proved to be a revelation of unrealized, long-lasting advantages.
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Prepare Your Operations for the Holiday Season Now

In the latest Multichannel Merchant special report industry experts and retailers discuss the state of the operations industry, including supply chain challenges and efforts and strategies designed to relieve pain points. Read the report now and learn what you can do to prep your operations for the upcoming holiday season.

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Plan For The Future of Ecommerce Operations Now

After a year full of disruptions, consumer behaviors and business practices have changed drastically. In Multichannel Merchant’s annual outlook report, we talk to retail leaders about how you can optimize ecommerce operations while delivering against expectations in the post-pandemic reality.

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