Multichannel Merchant O+F Advisor Operations & Fulfillment Strategies & Tactics

week of 9/4/2019
Omnichannel Merchants Shift Closer to the Customer
As consumer behavior shifts and omnichannel retailing grows, retailers are getting closer to customers to improve service and help ensure profitability. Increasingly, they look to four key areas where shifts can make fulfillment more efficient: Retail footprint; manufacturer direct shipping; 3D print & ship; and pickup sites.…»
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Target First to Expand Curbside Pickup to All 50 States
Target has now expanded its Drive Up curbside pickup service to about 1,750 stores in all 50 states, a first in retail, two years after its launch as an insourced offering when a pilot failed with an outside provider. Just weeks ago,Target announced an expansion of the service to 1,500 stores in time for the busy back-to-school season.…»
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More Than 6% of FedEx, UPS Parcel Shipments Studied in Q1 Were Late
More than 6% of 508,000 FedEx and UPS parcels shipped by 100 small-to-medium-sized retailers between January and March 2019 were delayed, nearly 72% of them by a full day, according to a report from LateShipment.com. The numbers were worse for 3PLs: 7.6% of their UPS and FedEx parcel shipments arrived late.…»
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Creating a Customer-Centric Approach to the Returns Experience
The returns process shouldn’t be complicated. However, with return rates growing rapidly alongside ecommerce itself, it’s becoming harder for retailers to provide a great experience while also minding the ballooning cost. …»
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Walmart Expands Same-Day Delivery in Mexico
Walmart is offering three-hour delivery for certain home goods and technology products in Mexico, as it battles Amazon in the major Latin American market, according to Reuters. The new service covers 12,000 items including laptops, cell phones, televisions and clothing irons and is supported by two new ecommerce fulfillment centers.…»
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