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Operations & Fulfillment Strategies & Tactics
week of 02/28/2018 |
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| How to Effectively Tackle Cross-Channel Customer Centricity |
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In our monthly MCM CommerceChat podcast, Angie Stocklin of One Click Ventures discusses how to provide a consistent customer experience across every touchpoint to foster true customer centricity. Angie will be speaking on this topic at the seventh annual Ecommerce Operations Summit 2018, April 3-5 in Columbus, OH, in a session entitled “It Should All Look the Same: Creating True Cross-Channel Customer Centricity.” …» |
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| UPS Sues European Union Antitrust Agency over TNT Express Denial |
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UPS has filed a lawsuit against the European Union’s antitrust agency, seeking $2.15 billion (1.74 billion Euros) for its 2013 decision which scuttled the carrier’s planned acquisition of Netherlands-based TNT Express. See what preceded the action and how UPS views its commitment to the EU market.…» |
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| Merchants Differentiating in the Last Mile, Returns, Outsourcing |
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As merchants search for ways to contend with the behemoth of Amazon – which accounted for about half of ecommerce sales in 2017 – many are focusing on the last mile, returns and outsourcing to battle back. This MCM Outlook report, based on our annual survey of Multichannel Merchant readers, looks at trends and stats in all three areas.…» |
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| How to Measure the ROI on Large Omnichannel System Projects |
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When a large IT or omnichannel system is proposed, management always has two immediate questions: How much will it cost, and how soon can we get a return on investment? This article breaks down the various elements to consider in your ROI analysis.…» |
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| Google Express Exec on Trends in Ecommerce Delivery |
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Services like same-day delivery are getting a lot of attention. But is it more about immediacy or choice, and hitting precise delivery windows? What about intelligent assistants? Ivan Tchakarov, director of operations for Google Express, discusses all this in a video interview with Multichannel Merchant. He'll cover these subjects in depth as a keynote speaker at Ecommerce Operations Summit (April 3-5, Columbus, OH).…» |
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