Multichannel Merchant Week In Review The News, Commentary & Events that Shaped Commerce This Week

week of 3/29/2019
Wayfair Follows Clicks-to-Bricks Trend with Plans for First Physical Store
Following the “clicks-to-bricks” trend that has seen pure-plays like Brandless, Warby Parker, Amazon and Bonobos open physical locations, home goods seller Wayfair will open its first store this fall in a mall in Natick, MA, offering a curated selection of items for sale.…»
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Lenox Creates a Unified View of the Customer
Creating a unified view of the customer journey, identifying who they are and what they’re purchasing has been top of mind for fine china, dinnerware and home décor brand, Lenox. …»
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Women Make Strides in Omnichannel Operations
For years, ecommerce operations have been perceived as a male-dominated world. However, it's become evident today that women are making noticeable strides and taking on more leadership roles. In the latest MCM CommerceChat podcast, Angie Stocklin, Co-Founder and COO of One Click, talks about how her company has made an effort to be more inclusive as a way to ensure growth and opportunity. …»
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Use Email to Build an Emotional Connection in 2019
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Chasing Customer Expectations on the Operations Side
Amazon may have raised the customer expectations bar, but the pressure has been kept up as merchants scramble to meet increased fulfillment demands. So how do you react and execute? Our MCM Outlook 2019 report gathers survey results and expert insights to help you focus your investments to compete and win. …»
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Dick’s Sporting Goods Sees Success with Ecommerce Software Insourcing
Dick’s Sporting Goods continues pushing to insource its ecommerce software, following a trail blazed by its CIO during his time at Home Depot, according to a report in the Wall Street Journal. The company has also centralized its ecommerce fulfillment and revamped its supply chain to speed up ecommerce deliveries.…»
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featured jobs

Transportation Manager
Undisclosed – Hagerstown, MD

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