Multichannel Merchant Week In Review The News, Commentary & Events that Shaped Commerce This Week

week of 3/6/2020
How the Customer Experience Informs Supply Chain Priorities at Neiman Marcus
In this latest MCM CommerceChat podcast, we spoke with Willis Weirich, Senior Vice President, Supply Chain and Operations at Neiman Marcus, about how the customer experience informs supply channel priorities. Willis is one of our keynote speakers on this subject at Ecommerce Operations Summit 2020, April 14-16 in Orlando, FL.…»
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Your Input Matters: Take Our MCM Outlook Survey 2020
What major trends are driving rapid changes in ecommerce and DTC, and what do they mean for your business? Multichannel Merchant's annual MCM Outlook survey helps uncover how our audience is reacting to today’s business challenges and market shifts. Complete the survey today and be entered to win a $100 Amex card!…»
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Coronavirus Market Volatility Has Cole Haan Delaying IPO
Footwear and lifestyle accessories brand Cole Haan’s plans to raise a reported $100 million in an IPO are on hold due to market volatility related to coronavirus concerns, several media outlets reported. Reuters said Cole Haan declined comment on the news, adding Warner Music Group Corp. also delayed its IPO plans for the same reason.…»
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Cost-Effective Ways to Streamline Shipping
6 quick wins to grow profit and stronger customer experiences.
 
Target Upbeat on Q4, 2019 Results and Strategic Plans
Target CEO Brian Cornell piled on superlatives when discussing Q4 and 2019 results, including six consecutive years of 25%+ growth in ecommerce sales. Same-day (order pickup, drive up and Shipt delivery) accounted for more than 80% of Target's Q4 comparable digital sales growth of 20%, compared to 1.5% overall comp growth.…»
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SHOP SAFE Act of 2020 Targets Counterfeit Ecommerce Products
With a legislator raising the alarm that consumers’ “lives are at risk” due to dangerous counterfeit ecommerce products, a bipartisan group proposed the SHOP SAFE Act to crack down on ecommerce fakes. The GAO found that 20 of 47 items purchased from third-party sellers on popular consumer websites were counterfeit.…»
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A Customer-Centric Approach to Returns
Is your returns policy what your customer wants? It should be...
 
Coronavirus Impacts Being Felt Far and Wide in Retail, Ecommerce
Escalating concerns over the spread of the coronavirus are affecting every industry and sector, and retail and ecommerce are certainly no exception. This includes not only challenged supply chains in Asia and other affected countries but also things like runs on certain products in supermarkets and price clubs as consumers panic.…»
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