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MULTICHANNEL MERCHANT » ARCHIVES FOR JOANNA BRANDI
Customers love to buy. We love when someone helps us solve a problem, meet a need, satisfy a desire, or do something nice for ourselves. If it’s true,
Without creating an environment where your employees feel valued and good about coming to work, you can’t hope to deliver a level of service that will build true customer loyalty.
Many organizations take the position that customer service representatives shouldn
Feedback from either employees or customers is a gift. And if you use it well, it
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