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Should customer service reps sell?  Oct 01, 2007 9:30 PM By Joanna Brandi

Customers love to buy. We love when someone helps us solve a problem, meet a need, satisfy a desire, or do something nice for ourselves. If it’s true,

Customer Care and Employee Care Go Hand-in-Hand  Jul 31, 2007 8:21 PM By Joanna Brandi

Without creating an environment where your employees feel valued and good about coming to work, you can’t hope to deliver a level of service that will build true customer loyalty.

Should Customer Service Reps Sell?  Jun 26, 2007 9:29 PM By Joanna Brandi

Many organizations take the position that customer service representatives shouldn

“Are You Looking? Are You Listening?”  Apr 24, 2007 9:04 PM By Joanna Brandi

Feedback from either employees or customers is a gift. And if you use it well, it

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