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Consumer Data Privacy on the March

| Mike O'Brien

The California Privacy Rights Act (CPRA), an amendment to the 2018 CCPA, went into effect Jan. 1, requiring publishers/advertisers to comply with new consumer data privacy guidelines. Other states including Connecticut, Colorado and Virginia are getting onboard. We break down the initiatives and their implications in this podcast.

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ChatGPT, Generative AI and How They’re Impacting Retail

| Mike O'Brien

ChatGPT, the generative AI tool based on Microsoft-backed OpenAI technology, is creating media buzz on a new level, with its much-touted ability to create human-seeming language, content and interactions for just about any business or private context. It’s also causing major disruption in retail, even as ethical and legal issues arise.

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A Threat Called Malice: Cybercriminals Walk a Dark Gray Line

| Kevin Gosschalk

The latest devious network exploit is called “Malice.” It has emerged as a major threat, providing not only fraudsters but also everyday people with the tools and resources needed to commit witting and unwitting cybercrimes. You need to be aware of the threat in order to take proactive steps to safeguard your businesses and customers.

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Consumer Data Bonanza Over Cyber Weekend

| Mike O'Brien

The recent Cyber Weekend was a boon for online mining of consumer data, with major social media players using cookies to track users’ activity across the internet, including of course ecommerce websites, often without permission, then sell the data to advertisers.

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TikTok Reportedly Tests In-App Shopping in U.S.

| Mike O'Brien

As Amazon stumbles, planning to lay off ten thousand workers, drastically scaling back its facilities plans and missing earnings forecasts, ascending rival TikTok is becoming more of a globally dominant behemoth, day by day. The latter reportedly began testing an in-app shopping feature with select U.S. retailers last week.

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How Black Friday Became Bot Friday

| Kerry Coppinger

With Black Friday and Cyber Monday quickly approaching, retailers are gearing up, stocking inventory, hiring seasonal staff and even upping their cybersecurity. In this day and age, shoppers must be extremely careful when making purchases online, as bots are more sophisticated and damaging than ever before.

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Fake Reviews Make Nearly All Lose Brand Trust

| Mike O'Brien

In its latest report on the topic, user-generated content firm Bazaaarvoice found nearly all consumers responding to its survey (97%) lose trust in a brand based on fake reviews, while 81% said they wouldn’t use a brand again after a loss of trust, and 75% said a fake review makes them distrust other products on the same site.