TikTok mobile app feature

TikTok Reportedly Tests In-App Shopping in U.S.

| Mike O'Brien

As Amazon stumbles, planning to lay off ten thousand workers, drastically scaling back its facilities plans and missing earnings forecasts, ascending rival TikTok is becoming more of a globally dominant behemoth, day by day. The latter reportedly began testing an in-app shopping feature with select U.S. retailers last week.

black friday bot grinch

How Black Friday Became Bot Friday

| Kerry Coppinger

With Black Friday and Cyber Monday quickly approaching, retailers are gearing up, stocking inventory, hiring seasonal staff and even upping their cybersecurity. In this day and age, shoppers must be extremely careful when making purchases online, as bots are more sophisticated and damaging than ever before.

fake reviews sign feature

Fake Reviews Make Nearly All Lose Brand Trust

| Mike O'Brien

In its latest report on the topic, user-generated content firm Bazaaarvoice found nearly all consumers responding to its survey (97%) lose trust in a brand based on fake reviews, while 81% said they wouldn’t use a brand again after a loss of trust, and 75% said a fake review makes them distrust other products on the same site.

social commerce phone app desktop feature

Growing Social Commerce Starts With Customer Trust

| Rafael Lourenco

Retailers should consider the impact their social strategy elements have on customer trust. This includes your choice of social platforms, the payment methods you accept, how you screen orders for fraud and how you safeguard your brand presence on social media. Identify the platforms your customers trust the most.

ecommerce fraud hacker screen hero

Strengthening Ecommerce Fraud Operations During Economic Uncertainty

| MCM staff

As with any period of economic uncertainty, fraudsters find opportunities to exploit security blind spots, often driving fraud rates up across industries. In this free Multichannel Merchant webinar, joined by Sift, learn how to build business resilience and repeatable fraud management strategies as the threat level rises in a challenging time.

Amazon Echo Dot feature

Amazon Data Misuse Could Be Its Undoing, Lawsuit Alleges

| Mike O'Brien

An Amazon shareholder is suing founder and executive chairman Jeff Bezos, along with current CEO Andy Jassy, CFO Brian Olsavsky, other executives and the entire board of directors, claiming misuse of customer data could lead to widespread mistrust and wreck the company.

Home Depot interior feature

Home Depot Customer Records Offered on Dark Web

| Mike O'Brien

About 6,000 customer records from Home Depot, acquired by a hacker in 2020, are being offered for free on the dark web, according to the company, while a firm that tracks such activity claimed a substantially higher figure. The information included addresses, phone numbers, delivery records, brands purchased and orders.

Magento logo feature

350+ Magento Ecommerce Sites Hit with Hack

| Mike O'Brien

More than 350 ecommerce sites running Magento 1 were hit with the same strain of MageCart malware the week of Jan. 31, a card skimming attack that exploited a known leak in the Quickview plugin, according to a report from security provider Sansec.