Webinars Archive

Delivering Personalized Experiences to Better Connect with the Customer

By delivering personalized experiences to better connect with its customers, LAWLESS Beauty has become one of the fastest-growing makeup brands in the world. In this Multichannel Merchant webinar, LAWLESS President Rachel Shelowitz and Amber Fullerton of One World Direct discuss the brand’s winning formula for CX success.

How to Foster Engagement Without Cutting Prices

Free Live Webinar – Join Chief Marketer along with Scott Lapp, Director, Incentives Marketing and George Long, Senior Director, Client Development both of Blackhawk Network and learn how to overhaul your customer acquisition, retention and loyalty strategy for 2023 and beyond.

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Strengthening Ecommerce Fraud Operations During Economic Uncertainty

As with any period of economic uncertainty, fraudsters find opportunities to exploit security blind spots, often driving fraud rates up across industries. In this free Multichannel Merchant webinar, joined by Sift, learn how to build business resilience and repeatable fraud management strategies as the threat level rises in a challenging time.

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How Flexible Labor is Reshaping Ecommerce Fulfillment Operations

In ecommerce fulfillment, there’s a growing movement toward a more flexible workforce, driven by staffing challenges and a more empowered labor pool. This is having a massive impact and creating huge potential for operations management. Join us for this free live webinar featuring experts from flexible labor provider Instawork.

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Automation-as-a-Service: Flexing to Meet Ecommerce Fulfillment Demands

It’s increasingly difficult to keep your workforce staffed up. Automation is often the answer, but what if you could swap in solutions as needed? In this webinar, experts at Kenco Logistics talk about the power of the “as-a-service model,” and how an automation innovation lab environment is a triple win for tech provider, 3PL and retailer.

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The Dark Web, Account Takeovers and You

In this webinar, Sift’s VP of Trust and Safety, Kevin Lee will discuss how leading retail and ecommerce companies are adopting a digital trust and safety mindset backed by real-time machine learning to proactively prevent payment fraud, account takeover, content abuse and disputes from nefarious dark web activity.

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The Four Pillars of Success in an Omnichannel OMS

Order Management Systems provide the foundation of omnichannel success for retailers and brands building direct-to-consumer (DTC) strategies. In this free on-demand MCM webinar, Forrester analyst Emily Pfeiffer and executives with Softeon discuss key aspects of an omnichannel OMS and case studies from leading retailers.

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The Pandemic Retail Reset and its Tax Implications

With 2020 in the rearview, retailers are seeing increased ecommerce sales, expanding into new markets and demographics. But emerging legislation presents a wild card, and states are auditing more closely to recapture lost sales tax revenue. Join MCM and Vertex expert Pete Olanday in this live webinar that explores the issues.