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Amazon Gives Break to SFP Merchants

| Mike O'Brien

Amazon is giving merchants using its Seller Fulfilled Prime a break in terms of service level commitments, removing a plan to have them meet one- and two-day shipping requirements, in light of ongoing challenges on speedy delivery from carriers, CNBC reported.

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Will Dark Stores Outlast the Pandemic?

| Mike Chou

Dark stores, even as a temporarily approach, can help offset the cost of underperforming stores and the expense of freight and logistics, especially in more densely populated areas. It also takes online fulfillment out of store operations, allowing retailers to concentrate on customer service and minimizing inventory confusion.

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Better Workforce Management Improves Ecommerce Fulfillment

| Derek Jones

It is not farfetched to say that the success of any ecommerce fulfillment operation will come down to human resources and how well they are managed. Here are some of the benefits improved workforce management, even after the pandemic is behind us, can deliver to your ecommerce business.

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Multichannel Retailers: How to Effect Real Change

| Matthew Carroll

Beyond the holiday rush, multichannel retailers can’t afford to be short-sighted, ignoring the paradigm shift in consumer purchasing behavior that will extend long after the pandemic is over. If they aren’t looking at long-term investments to create hybrid customer experiences, they will soon find themselves way behind the pack.

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Multichannel Merchant Releases Top 3PL List

| Mike O'Brien

Multichannel Merchant has published its sixth annual MCM Top 3PL listing for 2021, a searchable directory of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations. Each of the 60+ profiles includes data on key capabilities, top merchandise categories, facilities, B2B/B2C split and more.

Do You Need Robots Now in Your Ecommerce FC?

| James Beale

We’re at a tipping point where automation is about to be a mainstream focus of ecommerce fulfillment centers. But while automation may be a sensible investment for bigger players like Amazon, that doesn’t mean it will scale effectively to smaller operations. So, are fully automated facilities really the future, and if so, what will it look like?

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ShopRunner to be Acquired By FedEx

| Mike O'Brien

FedEx is acquiring ecommerce platform ShopRunner, which offers subscribers guaranteed two-day delivery for $79 a year, looking to bolster its ecommerce offerings and bulk up in the battle against ex-partner Amazon, which is expected to restart 3P fulfillment in 2021. ShopRunner, based in Chicago, will be operated as a subsidiary.

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Flexe Raises $70 Million to Continue Expansion

| Mike O'Brien

Flexe, pioneer of he concept of warehouse on demand, has raised $70 million to build out its technology platform and facilities network connecting shippers with available space while also providing WMS and OMS capabilities. The company has increased its facilities base 50% to 1,500 in the past year as ecommerce demand has exploded.

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Amazon, Best Buy Tout Expanded Pickup Options

| Mike O'Brien

Amazon and Best Buy are both touting their expanded network of alternate pickup locations to deal with the holiday crush ahead of Black Friday, giving shoppers more options for getting their stuff fast. Amazon said it has Hub locations in more than 900 cities and towns, while Best Buy’s network is over 16,000.

Solving This Peak Holiday Season in the Last Mile

| Mike Willoughby

This peak holiday season will be unlike any before, and brands must adapt accordingly. These unusual circumstances need to be met with creative solutions. Here are a few ways to avoid this scenario by looking at alternative last-mile delivery options that will keep both consumers and brands happy.