Determining KPIs for Your Ecommerce Fulfillment Operations

| Harry Drajpuch

As fulfillment operations become the true competitive battleground, few ecommerce companies have a robust program for measuring fulfillment performance – particularly when the function is outsourced to a 3PL. These tips will help you identify and measure your KPIs for ecommerce fulfillment.

How to Compare Internal Fulfillment Costs to a 3PL Approach

| Brian Barry

Using a 3PL can be cost effective and provide high customer service as an alternative to internal fulfillment for ecommerce and multichannel companies. The burning question is: How will it compare to my internal costs? These 6 considerations will help you arrive at fully loaded costs per order for each option.

12 Considerations for Adding a Mezzanine to Your E-Fulfillment Operations

| Brian Barry

Adding a mezzanine to your ecommerce fulfillment center can help you gain space and add functions like pick modules and outbound manifesting without adding a new facility. However the decision process can be tricky with many factor to weigh. Here are 12 considerations to help you determine if a new mezzanine is a good fit.

Labor Shortfall for Warehouse Workers Growing Acute

| Mike O'Brien

Warehouses, distribution centers and fulfillment centers need to hire an additional 226,000 workers each in 2018 and 2019 just to keep pace with demand, driven largely by perpetually booming ecommerce, according to a new report from commercial real estate firm CBRE.

Ecommerce Delivery: What Do Your Customers Want?

| Brian Bourke

When it comes to ecommerce delivery, customer expectations are constantly rising. But just offering a wider selection of delivery options won’t necessarily ensure customer satisfaction. These three fulfillment scenarios illustrate best practices that will help ensure customer satisfaction, loyalty and repeat business.

13 Steps to Greater Ecommerce Fulfillment Efficiency

| Brian Barry

As Amazon gets stronger and competition rises, you need to continually find ways to reduce expenses and improve the customer experience. Drawn from hundreds of operations blogs we have written for Multichannel Merchant, here are 13 ways to make your fulfillment operations more efficient and improve performance.

Understanding the Sustainability Impact of Ecommerce Packaging

| Dan Healey

Companies use a host of tools and processes to keep damage rates at an acceptable level such as quality control checks and returns tracking reports. But preventing damage during shipments isn’t just a better business decision, it’s a sustainability imperative. The problem is, almost no one is looking at it as one.