The True Cost of Ecommerce Backorders

| Brian Barry

Studies have shown that ecommerce backorders can cost you $15 to $20 each, eroding profits. This includes customer service calls, fulfillment labor, shipping and packing material costs. Also, backordered items often have a higher return rate. Here are 8 practical solutions to help you reduce ecommerce backorders and stockouts.

Improving Store Inventory with Technology, Processes

| MCM staff

Compared to distribution or fulfillment centers, store inventory is often seen as the weakest link when it comes to SKU accuracy, with rates that can be as low as 65%. As omnichannel demand picks up, stores are playing a critical role in ecommerce order fulfillment. Here are some quick tips from an expert panel at Ecommerce Operations Summit.

Target, Walmart Find Fresh Ammo in Grocery Wars

| Mike O'Brien

After weeks of concentrating its fire on Amazon, Walmart is now dealing with a flank action from Target as the latter has fully integrated its Shipt same-day delivery service with Target.com. Walmart, for its part, just launched a $98 per year subscription program for same-day grocery delivery, a service that normally costs $9.95 per order.

Ecommerce Packaging and the Sustainability Imperative

| Mike O'Brien

Packaging is the last touchpoint of an ecommerce order, and it’s also a branding vehicle that has to protect your product. Sustainability is another imperative, as tons of excess materials end up in landfills and customer perception is a concern. Learn what brands are doing and how innovation plays a role in sustainability efforts.

E-Grocery, Meal Kit Spend Driving Cold Storage Demand

| Mike O'Brien

Demand from e-grocery and meal kit sales will lead to development of 70 million-100 million sf of cold storage space over the next five years, up from 214 million square feet, according to a new report from commercial real estate firm CBRE. The 18-29 year old age group is the fastest growing in terms of e-grocery activity.

Reducing Expenses by Streamlining Your Ecommerce Supply Chain

| Brian Barry

There are many opportunities to make your SCM more efficient, reduce costs and provide higher service levels to customers, including in sourcing, storage, fulfillment, distribution, IT and transportation. Here are four major ecommerce supply chain areas that you can streamline to reduce your overall fulfillment costs.

Capabilities, Adoption Growing for Ecommerce Fulfillment Robots

| Mike O'Brien

Ecommerce fulfillment robots are trending up. The entry point for ecommerce companies is now in the hundreds of thousands of dollars instead of multiple millions, and can be scaled up as needed. This report from MCM examines the players, the state of the art, advancing capabilities and results being seen by ecommerce companies.

Thinking Outside the (Subscription) Box

| Justin Cramer

In a saturated industry, subscription box companies need a differentiator to succeed. From Blue Apron’s first-ever experiential retail popup shop to Birchbox’s partnership with Walgreens, they’re looking for ways to grow their business and meet consumer demands. Shipping excellence is one way to set yourself apart from the pack.

Pace of Demand for Ecommerce Fulfillment Center Space Slowing

| Mike O'Brien

After years of hyper growth, demand for industrial space, especially ecommerce fulfillment centers, will slow between now and 2023 as supply has caught up, according to a new report from the Deloitte Center for Financial Services. The availability rate of industrial space is projected to rise from 7% in 2018 to 10.3% percent in 2023.

Amazon Makes 10 Million Items Available for Prime One-Day Delivery

| Mike O'Brien

Amazon just turned up the heat in the three-way battle for dominance atop ecommerce sellers, announcing more than 10 million items eligible for its new one-day delivery standard via Prime. This compares with 220,000 items available for free next-day delivery from Walmart, announced in mid-May, and 35,000 from Target ReStock.

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