Operations & Fulfillment

From standard distribution center functions like pick/pack/ship, packaging and putaway to carriers and shipping, reverse logistics, technology and systems, omnichannel and the customer experience, Multichannel Merchant covers all aspects of the world of direct-to-customer and ecommerce operations and fulfillment.

Featured Story
FedEx is testing the use of autonomous tugs to transport items within its sortation and
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Operations & Fulfillment Buzz

Nearly three-quarters of U.S. consumers favor a national data privacy law that applies to all 50 states equally, according to a new survey. Adults are most comfortable handing over their email address and birth date, and least comfortable handing giving up their address and phone number, the survey found.
How Voice Commerce is Changing the Way People Shop  
Voice assistants are changing the way customers are making purchases with
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Report Finds U.S. Retailers Underperforming in Key Omnichannel Categories  
Given all the attention paid to buy online pickup in store
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DHL Investing $300M in Warehouse Robotics, Automation  
Deutsche Post unit DHL Supply Chain North America is investing $300
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