Operations & Fulfillment

From standard distribution center functions like pick/pack/ship, packaging and putaway to carriers and shipping, reverse logistics, technology and systems, omnichannel and the customer experience, Multichannel Merchant covers all aspects of the world of direct-to-customer and ecommerce operations and fulfillment.

Featured Story

Opinion: Will There Be DeJoy in USPS-Ville?

It’s an open question whether Louis DeJoy will survive in his highly politicized position as
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News

Port Congestion Issues Mount, Leaving Shippers Scrambling

Reports

The Last Mile Through the Lens of Today’s Challenges

Blogs

What’s the Difference Between 3PLs and 4PLs?

Operations & Fulfillment Buzz

Headless Commerce and the Omnichannel Experience

The growth of omnichannel capabilities has given way to shopper journeys beginning and ending across multiple touchpoints. For this reason, many retailers are turning to headless commerce, which separates the front end and back end of an ecommerce application, providing more control over each touchpoint and engagement.