Operations & Fulfillment

From standard distribution center functions like pick/pack/ship, packaging and putaway to carriers and shipping, reverse logistics, technology and systems, omnichannel and the customer experience, Multichannel Merchant covers all aspects of the world of direct-to-customer and ecommerce operations and fulfillment.

Featured Story
While seeking to make every single customer experience an outstanding one, you have to be
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Operations & Fulfillment Buzz

Indianapolis-based eyewear company One Click runs its entire business, particularly its customer care center, by implementing core values and spreading its brand mission. Angie Stocklin, Co-founder and COO, recently shared how the company hires and trains new contact center agents at Ecommerce Operations Summit 2019.
Feedback, Setting Expectations Key to Customer Experience at Birchbox, Belk  
While seeking to make every single customer experience an outstanding one,
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Celebrating and Honoring Women in Omnichannel Retail  
Multichannel Merchant launched its new Women in Operations program at Ecommerce
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15 Considerations for Ecommerce Fulfillment Center Space Planning  
As you define your company’s ecommerce fulfillment center requirements for the
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