Operations & Fulfillment

From standard distribution center functions like pick/pack/ship, packaging and putaway to carriers and shipping, reverse logistics, technology and systems, omnichannel and the customer experience, Multichannel Merchant covers all aspects of the world of direct-to-customer and ecommerce operations and fulfillment.

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Feedback, Setting Expectations Key to Customer Experience at Birchbox, Belk

While seeking to make every single customer experience an outstanding one, you have to be
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News

One Click Infuses Its Core Values and Brand Mission in Customer Care

Reports

Retooling Your Fulfillment Network to Stay Competitive

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In-Kind Donations Reduce Unwanted Inventory, Aid CSR Programs

Operations & Fulfillment Buzz

One Click Infuses Its Core Values and Brand Mission in Customer Care

Indianapolis-based eyewear company One Click runs its entire business, particularly its customer care center, by implementing core values and spreading its brand mission. Angie Stocklin, Co-founder and COO, recently shared how the company hires and trains new contact center agents at Ecommerce Operations Summit 2019.