Operations & Fulfillment

From standard distribution center functions like pick/pack/ship, packaging and putaway to carriers and shipping, reverse logistics, technology and systems, omnichannel and the customer experience, Multichannel Merchant covers all aspects of the world of direct-to-customer and ecommerce operations and fulfillment.

Featured Story
Update: the California state senate voted in favor of the Warehouse Workers Protection Act, which
Continue Reading →

Operations & Fulfillment Buzz

Consumers focus on curbside pickup, fast delivery, trouble-free returns and seamless experiences, but retailers face heightened fulfillment challenges, leading more of them to embrace 3PLs. And getting it right is essential. This special report dives into the trends, outlining key decision factors when considering a 3PL partnership.
Smart Warehouse Technology the Wave of the Future  
Smart warehouse technology powered by 5G, combined with the sensor- and
Continue Reading →
Retail Technology for the Curious and the Cautious  
Retailers are constantly being told to innovate and offer the latest
Continue Reading →
Customer Service: 3 Golden Rules for 2021  
Delivering a prime customer service experience is not just about having
Continue Reading →