Returns Archives - Multichannel Merchant

REI Scores Highest on Recommerce Index

March 16, 2023 | Mike O'Brien

Outdoor co-op REI, high-end outdoor apparel/gear brand Arc’teryx, fashion brand Amour Vert, running supplier On and luxury brand Philip Lim stood out in the first recommerce leaders index compiled by Trove, as the growing category has added an estimated 100 programs in the past year.

Recommerce Channel Launched By Carhartt

March 2, 2023 | Mike O'Brien

Carhartt, a retailer of workwear apparel, has launched the first recommerce channel in its category, aiming to drive incremental revenue and attract consumers who hadn’t purchased from the company before, taking advantage of a burgeoning market favored by younger values-based shoppers.

Looking at Ecommerce Returns in a New Light

January 18, 2023 | Mike O'Brien

While ecommerce returns continue to soar and cost retailers both in terms of actual dollars and the bad customer experience, there are practical ways to reduce the rate, make the process more efficient and leverage the customer opportunity, attendees were told at the NRF 2023 Big Show in New York.

WMS KPIs measurement illustration feature

WMS KPIs: Data, Measurement Optimize Performance

January 18, 2023 | Erhan Musaoglu

How are you leveraging your WMS KPIs? The answer can dictate your level of success in ecommerce and direct-to-consumer (DTC) fulfillment operations performance. The post-holiday peak period is the right time to assess your data and KPIs to help you measure performance and the bottom-line impact of process changes.

FedEx Expands Boxless Returns to SMBs

January 3, 2023 | Mike O'Brien

Taking advantage of a growing preference for boxless returns, FedEx is rolling out a consolidated returns program early this year aimed at providing the service for small-to-medium-sized merchants in addition to major retailers. While FedEx has a relationship with Happy Returns, it provides all the logistics for this new offering.

Returns Rates Match for Stores, Ecommerce

December 16, 2022 | Mike O'Brien

The rate of returns from retail purchases is expected to remain relatively flat this year compared to 2021, at 16.5%, with store and ecommerce returns roughly equal as the latter figure has improved, according to a report from the National Retail Federation and Apriss Retail.

Top 3PLs Directory Expands in 2023

December 8, 2022 | Mike O'Brien

Multichannel Merchant has published its eighth annual MCM Top 3PLs directory for 2023, a searchable directory of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations. It features in-depth profiles of 70 providers, including information on key capabilities and service offerings.

FloorFound Expands Recommerce Network

December 1, 2022 | Mike O'Brien

FloorFound has expanded its nationwide recommerce network, including five facilities totaling 500,000 square feet of space and business intelligence software that helps retailers determine the best channel for maximizing resale value, plus an integration with project44’s supply chain platform.

Cyber Week, Here We Come

November 22, 2022 | Mike O'Brien

Sales expectations are somewhat muted based on a welter of surveys and experts, as well as most retail earnings, but Cyber Week is still kind of a big deal, extended season and early deals notwithstanding. There are, of course, no lack of consumer jitters due to nagging inflation, with study after study indicating some degree of hesitancy.

Returns Should Not Be Just a Business Cost: Report

October 28, 2022 | Mike O'Brien

Despite all the attention paid to skyrocketing returns, most retailers in 2022 still treat them as simply the cost of doing business instead of as a strategic focus area and opportunity for a stepped-up customer experience, and the numbers of a new report bear out that approach.

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