Happy Returns Launches In-Store Returns Kiosks

| Mike O'Brien

Expanding on the success of its return bars in shopping malls, Happy Returns has created in-store kiosks where retailers can let customers do self-service returns, with a number of major chains kicking the tires as a possible launch partner. See how the solution works to solve the issues related to in-store ecommerce returns.

4 Ways Ecommerce Operations Summit Brings Practical DTC Solutions

| Brian Barry

Where do you go to learn what solutions and strategies others in ecommerce and omnichannel have successfully implemented? Ecommerce Operations Summit 2019, April 9-11 in Columbus, OH, is totally geared to all things DTC. It’s the perfect venue to validate your approach, save on costs and improve the customer experience.

How Ecommerce Operations Summit 2019 Can Improve Your DTC Business

| Brian Barry

Given the rapid pace of change, how forward looking are your operations and fulfillment strategies, and are you pursuing the right ones? Ecommerce Operations Summit (April 9-11, Columbus), is an excellent way to evaluate emerging trends. Here are some highlights we found in the conference agenda, and why they’re beneficial.

The Risk/Opportunity of Try Before You Buy and Ecommerce Returns

| Mike O'Brien

Try before you buy has become increasingly popular for apparel retailers because shoppers love it, but it can play havoc with returns. Justin Press of Brightpearl shares his insights in this latest edition of the MCM CommerceChat podcast. He will also lead a panel on this topic at Ecommerce Operations Summit, April 9-11 in Columbus, OH.

Improving the Last Mile with Process, Technology

| Don White

While you have little control over an order once it’s out for delivery, your operations team is still a crucial cog in the last mile experience. You need the right processes and technology to get products to the customer as efficiently and accurately as possible for a smoother delivery and a better experience.

Over 60% of U.S. Retailers Would Consider Banning Serial Returners

| Mike O'Brien

Sixty-one percent of U.S. retailers said they would consider banning serial returners as Amazon has done to combat the growing wave brought on by over-generous policies, according to a new survey from UK ecommerce software firm Brightpearl. In the UK, 45% of retailers said they would consider doing so.

Thinking Holiday Peak Season? Don’t Forget Reverse Logistics

| Don White

If you’re looking to revamp your warehouse processes to drive faster fulfillment, don’t forget that an efficient returns process is just as important in driving a better customer experience. Let’s take a look at how you can master reverse logistics and make the process count toward your bottom line this peak season and beyond.

12 Ways to Prepare for Peak Holiday Season Ecommerce Returns

| Brian Barry

Your planning for this year’s peak holiday season is well underway. One area that often gets less attention is ecommerce returns processing. If it’s inefficient it will hurt both profitability and the customer experience. Here are 12 ways to get your returns operations ready for the upcoming peak period in November and December.

Getting Out from Under All Those Ecommerce Returns

| Eric Moriarty

While shoppers love free ecommmerce returns, they can be a logistical and financial nightmare for retailers, forcing them to rethink processes to offset pre- and post-return losses. This is causing more companies to seek technology solutions for reverse logistics as well as auction marketplaces for disposition of goods.