
Returns




WMS KPIs: Data, Measurement Optimize Performance
How are you leveraging your WMS KPIs? The answer can dictate your level of success in ecommerce and direct-to-consumer (DTC) fulfillment operations performance. The post-holiday peak period is the right time to assess your data and KPIs to help you measure performance and the bottom-line impact of process changes.

FedEx Expands Boxless Returns to SMBs
Taking advantage of a growing preference for boxless returns, FedEx is rolling out a consolidated returns program early this year aimed at providing the service for small-to-medium-sized merchants in addition to major retailers. While FedEx has a relationship with Happy Returns, it provides all the logistics for this new offering.


Top 3PLs Directory Expands in 2023
Multichannel Merchant has published its eighth annual MCM Top 3PLs directory for 2023, a searchable directory of leading third-party logistics (3PL) providers in ecommerce and direct-to-customer operations. It features in-depth profiles of 70 providers, including information on key capabilities and service offerings.


Cyber Week, Here We Come
Sales expectations are somewhat muted based on a welter of surveys and experts, as well as most retail earnings, but Cyber Week is still kind of a big deal, extended season and early deals notwithstanding. There are, of course, no lack of consumer jitters due to nagging inflation, with study after study indicating some degree of hesitancy.
