Study: Simpler Online Returns Make Happier Customers
Online retailers need to view returns as a key component of consumer marketing rather than as an annoying disturbance in the supply chain.
Returns
CWD Finds Fitting Way to Reduce Returns
All catalogers would like to reduce their return rates, but Richmond, VA-based children’s apparel cataloger Children’s Wear Digest tries to head off the likelihood of returns even before shipping the merchandise to customers.
A Proper Handle on Returns
Delray Beach, FL-based women’s apparel cataloger Boston Proper two years ago developed a software system to help with its biggest inventory management
Easy Returns Draw Repeat Sales
Retailers
Live from NCOF: Neiman Marcus Cuts Returns Costs With Service SmartLabel
Dallas based cataloger/retailer Neiman Marcus, which also mails the Horchow and Chef’s Catalog titles, has reduced its returns processing costs since
It’s in There
Dream on, about the warehouse infrastructure that you’d love to have but can’t afford, about the new systems that you’ve been told will save you money
Not Many Returns
After a decent holiday season, most catalogers say that their post-holiday return rates are the same as or slightly below the previous year’s. But not
HAPPY RETURNS
How to reduce customer returns – and their costs The rapid rise of e-commerce has led to an increase in the rate of returns, or so say some industry observers.
RETURN RATES: Good news about returns
Improved packing and quality control pay off for a number of mailersIt looks like mailers had a double dose of good cheer from holiday ’99. On top of
RETURNS PROCESSING: Unfazed by online returns
That many catalogers are expecting big business from the ‘Net this holiday is no surprise. But with the projected increasesin Web shopping, mailers will