Paul Miller

Return to Retailer

| Paul Miller

Many more multichannel merchants accept in-store returns than offer in-store pickup, in large part because handling returns is simpler than implementing

Walking the Privacy Tightrope

| Paul Miller

List owners and the list firms that represent them are walking a tightrope these days. During the past two years, a string of privacy actions have forced


| Paul Miller

You need to dig deep to determine whether a second George W. Bush presidency or a John Kerry presidency would be best for catalog businesses. The key