How to Master Your Global Payments Strategy

| Daniela Forte

The global payments landscape is ever changing as new technologies like Apple Pay, WeChat Pay and several others help make frictionless cross-border payment a reality. Here is a look at how to master your global payments strategy.

Powering Ecommerce Growth for Brands

| Mike O'Brien

From fast and free shipping to offering delivery choices, ecommerce companies need to be responsive and even proactive in anticipating needs, and outside partners often have the scale and expertise to make it happen. Learn how FedEx Fulfillment helped Revtown and BAWLS overcome operational challenges and grow their business.

The Next Wave in Warehouse Automation

| Mike O'Brien

The pressure is on ecommerce merchants to get orders out faster so customers don’t go to competitors when the experience is flawed. This is why more fulfillment centers are implementing warehouse automation, including robotics, to address throughput and efficiency issues. This MCM report covers the latest solutions and trends.

MCM Outlook 2019: Getting Creative in Operations to Meet Demands

| Mike O'Brien

Amazon may have raised the customer expectations bar, but the pressure has been kept up as merchants scramble to meet increased fulfillment demands. So how do you react and execute? Our MCM Outlook 2019 report gathers survey results and expert insights to help you focus your investments to compete and win.

Retooling Your Fulfillment Network to Stay Competitive

| MCM Staff

To succeed, retailers and ecommerce companies need to meet heightened customer experience demands. That means offering fast shipping, free returns and same-day delivery, if possible. Learn insights from industry experts on ways to optimize your fulfillment network and focus your technology investments to compete and win.

Bass Pro Shops Personalizes the Catalog Experience

| Daniela Forte

The days of large, general interest retail catalogs are gone, replaced by highly personalized pieces of varying lengths and levels of complexity, each targeted to meet the needs of a very specific audience. In this latest report, find out how Bass Pro Shops addressed the marketing challenge head on.

Using Data to Better Manage Customer Relationships

| Daniela Forte

Creating and maintaining strong customer relationships and building loyalty is important for today’s digital retailer. This report by Multichannel Merchant looks at how CRM can help manage and strengthen customer relationships. Find out how some of today’s retailers are making this happen.

How to Close the Deal in the Shopping Cart

| Daniela Forte

As a customer finds her way through the purchase journey to website checkout, it’s the moment of truth where you either close the deal or log another cart abandonment. This latest report by Multichannel Merchant will look at how to grab the customer at this crucial point in the path to purchase.

Ongoing Labor Shortage Underscores Need for Optimized Warehouses

| Mike O'Brien

Finding sufficient warehouse staff is a problem that’s not going away soon, so merchants are looking to maximize productivity and efficiency. This special report from Multichannel Merchant explores ways they are creating optimized warehouses to address labor shortages, including tactics like incentives, space optimization and investment in a modern warehouse management system (WMS).

Merchants Differentiating in the Last Mile, Returns, Outsourcing

| Mike O'Brien

As merchants search for ways to contend with the behemoth of Amazon – which accounted for about half of ecommerce sales in 2017 – many are focusing on the last mile, returns and outsourcing to battle back. This MCM Outlook report, based on our annual survey of Multichannel Merchant readers, looks at trends and stats in all three areas.