The ongoing COVID-19 pandemic-driven spike in ecommerce, a nagging labor shortage and supply chain issues have put capacity at a premium and left shippers struggling to keep up. This report explores ways today’s retail and ecommerce shippers must pursue a carrier strategy that would have seemed unthinkable just two years ago.
From account takeover to friendly fraud, phishing, spoofing, counterfeiting, chargebacks and more, there are many ways for fraudsters to disrupt and derail ecommerce. This special report from Multichannel Merchant takes a deep dive into current fraud trends and explores solutions and steps you can take to safeguard against it.
Consumers focus on curbside pickup, fast delivery, trouble-free returns and seamless experiences, but retailers face heightened fulfillment challenges, leading more of them to embrace 3PLs. And getting it right is essential. This special report dives into the trends, outlining key decision factors when considering a 3PL partnership.
Having experienced significant pain in Q4 2020, when millions of orders showed up late, many retailers have stepped up their preparation efforts to ensure holiday shipping 2021 isn’t a case of deja vu. In this report, industry experts and retailers discuss network and supply chain challenges, preparation efforts and mitigation strategies.
While many retailers have seen record ecommerce sales in the pandemic era, the execution hasn’t always been pretty. That’s because many were caught with an omnichannel order management process that was less than optimized. This report will detail how you can create a more unified process across all channels.
Now that the challenges of the lockdown era are behind, and disruptions have solidified into new consumer behaviors and business practices, what’s next for ecommerce operations? In our annual MCM Outlook report, we talk to retail leaders and industry experts to drill down into how companies are faring and what’s working.
If the past year has taught us anything, it’s this: Retailers can no longer afford to view returns as a cost of doing business, but instead need to make it a key business strategy driving customer loyalty. Successful retailers are enhancing their returns policies and solutions to make returns a differentiator.
This report from Multichannel Merchant focuses on last-mile challenges faced by retailers, and how they’re focusing on technology and strategic adjustments to deliver speed, visibility, and accuracy. To achieve this, many are turning to multi-carrier shipping software that can be integrated with their existing technology stack.
In the era of ecommerce explosion, the lines between purchases are getting blurred internally. With stores closed or operating at limited capacity, many are now using them to fulfill ecommerce orders. All of this has sales tax consequences. This MCM report addresses the impact of the shifting retail landscape on sales tax considerations.
Having an accurate view of your customers – likes and dislikes, behavior, demographics, etc. – is critical to success in retail. Customers want personalization and relevance, but how does this happen as 3P cookies go away? Learn about the importance of people-based marketing as part of a holistic identity strategy in this new reality.