FedEx Adds Peak Residential Surcharge

| Mike O'Brien

FedEx has added on yet another surcharge, this time a 30 cent per package peak residential delivery charge for shippers who hand off an average of 30,000 packages weekly between Jan. 4-31 between FedEx Express, Ground and SmartPost, effective Feb. 15 and again until further notice. They apply to Ground and Express shipments.

holiday package USPS truck in snow feature

USPS Suffered Most in Holiday Package Deluge

| Mike O'Brien

The U.S. Post Office suffered most in terms of on-time performance and complaints this peak holiday season, experts agreed, with FedEx also having issues but not to the same extent and UPS doing better. Carriers of all stripes were buried by a cataclysmic holiday package deluge from Thanksgiving to Christmas.

UPS van in snow hero

UPS, FedEx Diverge on Last-Mile Surcharges

| Mike O'Brien

UPS has extended shipping surcharges into 2021, with some similarities and some differences FedEx. Most notable was a steeper price drop for the surcharge on UPS’s SurePost last-mile service, used by many smaller ecommerce shippers, as FedEx may be covering the cost of shifting volume from the USPS into its own ground network.

FedEx driver holiday snow feature

FedEx Extends Peak Surcharges Into 2021

| Mike O'Brien

FedEx announced this week it is extending peak surcharges beyond the holiday season, while lowering them from higher holiday levels, citing the expectation of ongoing heavy volume and associated costs, although some observers question that rationale amid strong financial results. UPS is expected to follow its duopoly partner.

UPS van in snow holiday peak season feature

Heavy Volume, Weather Compounding Holiday Peak Strain

| Mike O'Brien

Heading in the home stretch of the holiday peak season in an extraordinary year, and past the cutoffs for Christmas delivery by ground at major parcel carriers, transit time performance is holding up well even though expected delays reports are popping up. Vaccine delivery and heavy weather are compounding matters.

ShopRunner logo

ShopRunner to be Acquired By FedEx

| Mike O'Brien

FedEx is acquiring ecommerce platform ShopRunner, which offers subscribers guaranteed two-day delivery for $79 a year, looking to bolster its ecommerce offerings and bulk up in the battle against ex-partner Amazon, which is expected to restart 3P fulfillment in 2021. ShopRunner, based in Chicago, will be operated as a subsidiary.

FedEx Ground driver

Amazon Restricts FedEx for Seller Fulfilled Prime

| Mike O'Brien

A decline in delivery performance in certain lanes has led Amazon to restrict use of FedEx Ground and Home Delivery for Seller Fulfilled Prime orders, according to the Memphis Commercial Appeal. Overall on-time performance of carriers is already being challenged even ahead of the traditional start of peak season.

Solving This Peak Holiday Season in the Last Mile

| Mike Willoughby

This peak holiday season will be unlike any before, and brands must adapt accordingly. These unusual circumstances need to be met with creative solutions. Here are a few ways to avoid this scenario by looking at alternative last-mile delivery options that will keep both consumers and brands happy.

USPS delivery vans

ShipMatrix Service Aims to Address Carrier Capacity Gap

| Mike O'Brien

ShipMatrix, a provider of software and services for parcel shippers, has created a new offering that aims to address the massive problem of a shortfall in major carrier capacity this holiday season by making it more attractive for shippers to use the U.S. Postal Service for lightweight items.