truck driver open road

The Supply Chain Crisis from the Driver’s Seat

| Mike Glodziak

Frontline workers have been the focus for the past two years. This term conjures up a variety of images, and until now truck drivers were probably not one of the first that came to mind. Drivers have been overlooked and overworked and in high demand throughout this pandemic – among the unsung heroes now getting their due.  

UPS van in snow holiday peak season feature

Carriers Come Through for Christmas

| Mike O'Brien

After a hairy 2020 peak season, with capacity at a premium and late parcel orders piling up, on-time performance by the big three carriers was strong, helped by a lot of early shopping from consumers based on earlier promotions, as well as improved levels of in-store activity.

Walmart InHome fridge feature

Walmart Quintuples In-Home Grocery Delivery

| Mike O'Brien

In another front of their ever-escalating war, Walmart is quadrupling its in-home grocery delivery service as Amazon continues to step it up as well, both doubling down despite concerns that linger among consumers related to COVID-19 and the omicron variant spike.

e-grocery dark stores illustration feature

E-Grocery: There Are No Quick Fixes

| Frank Kouretas

Opting for full third-party delivery for grocers came with many short-term advantages, allowing them to offer e-grocery solutions overnight. But this lucrative solution may not be sustainable for grocers who intend to make online an important part of their business. Owning the full omnichannel experience pays long-term dividends.

doordash bag feature

DoorDash Powers Same-Day Delivery at J.C. Penney, Shoe Carnival

| Mike O'Brien

In a bid to grab more last-minute shoppers looking for convenience, J.C. Penney and Shoe Carnival have partnered with DoorDash to offer same-day delivery of online orders. DoorDash, Instacart, Postmates and Uber, initially growing through grocery and restaurant, have been expanding aggressively into general retail.

Ryder Whiplash Locus robots feature

Ryder Acquires Whiplash, Expands Network

| Mike O'Brien

Ryder System Inc. has significantly expanded its fulfillment network and added automation capabilities through the acquisition of 3PL Whiplash for $480 million, giving it warehouse assets in key markets and ports including Long Beach, CA, Seattle/Tacoma, New York/New Jersey and Savannah, GA.

AWS Outage Plays Havoc, Delays Peak Deliveries

| Mike O'Brien

An hours-long outage from Amazon Web Services (AWS) caused all manner of global havoc on Tuesday, shutting down government and private websites, robotic vacuums and popular streaming services as well as idling Amazon facilities as networks and apps went dark and operations ground to a halt.

DoorDash courier feature

DoorDash Promises 10-15-Minute Delivery in NYC

| Mike O'Brien

Utilizing a team of employees vs. its bread-and-butter gig workers, DoorDash is rolling out 10-15-minute delivery of 2,000 grocery and essential items in New York from a DashMart store in the Chelsea neighborhood, the company said. Main rival Instacart is also working on a 15-minute delivery service, according to reports.

Walmart DroneUp Arkansas

Walmart Launches Multi-Site Drone Delivery in Arkansas

| Mike O'Brien

Just in time for the holidays, Walmart on Monday went live with drone delivery from one of three stores near its headquarters in Bentonville, AR, via partner and investment recipient DroneUp, with service running from 8 a.m. to 8 p.m., seven days a week, and deliveries coming in 30 minutes or less.

Via.delivery map feature

Startup Via.Delivery Brings BOPIS to SMBs in the U.S.

| Mike O'Brien

Via.Delivery, a startup platform offering the power of buy online, pickup in store (BOPIS) to smaller retail and ecommerce businesses, has expanded beyond its Russian roots with a launch here that features 21,000+ pickup locations at pharmacies, convenience marts and grocery stores.