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DynoSafe, Smart Porch Safe, Wins “Shark Tank” Deal

| Mike O'Brien

The founders DynoSafe, maker of a patented refrigerated smart safe for porch deliveries that won a “Shark Tank” investment deal with Robert Herjavec, is in discussion with manufacturers and prepping its go-to-market plan. Fellow Shark Mark Cuban is also on the board of the husband-and-wife-led company.

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Delivery Failures Hit Nearly 75% of Consumers

| Chris Jones

Against a backdrop of supply chain disruption, the ecommerce boom and worldwide driver shortages over the last several years, many brands have faced hurdles concerning fulfillment while logging more home deliver failures. Although some have tailored their strategies to overcome them, others haven’t been quite as successful.

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Farmstead Looks to the Burbs for E-Grocery Growth

| Mike O'Brien

E-grocery platform Farmstead is expanding into suburban markets with an offering tailored to the mass market. It targets the 70% of suburban consumers shopping mid-market grocers and have few delivery options. Co-founder and CEO Pradeep Elankumaran, talks about the business model, outsourcing of its tech stack and expansion plans.

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UPS Beats on Profit Even as U.S. Volume Drops

| Mike O'Brien

UPS reported higher-than-expected first-quarter earnings, even as domestic volume declined for the second consecutive quarter, as its pricing strategy and focus on profitable business over volume continues to pay lucrative dividends during the ongoing ecommerce boom. SMB and B2B growth continue to be strong.

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Amazon Program Lets Retailers Offer Prime Delivery

| Mike O'Brien

Amazon is taking another step to build its ecommerce fulfillment domination by allowing its 200 million-plus Prime members to purchase products from other retailers, who will be charged fees to offer Prime-like services like free two-day and next-day delivery.

autonomous middle mile Ryder Gatik

Autonomous Middle Mile: Exploring the Future

| Mike O'Brien

Executives from Ryder, Gatik and enVista joined a professor from Georgia Tech to discuss the latest technology and trends in autonomous middle mile trucks for retail and ecommerce replenishment, during a panel on the topic at Ecommerce Operations Technology Summit 2022 in Orlando.

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Better Shipping Options at Checkout Increase Conversions

| Mitchell Nitikin

As much as ecommerce sellers want every shopper that loads up their cart to complete a purchase, the reality is that some simply won’t. However, many shoppers that vanish at the sight of added shipping fees will in fact hit the “buy” button IF they are given more shipping options and control over how they receive their order.

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5 Ways to Boost Sustainable Shipping

| Ami Bensman

For shippers worried about the pressure to green up their shipping operations, and the associated costs and resources required, there’s good news. It’s not only the right thing to do for the earth but can be good for your business as well. Here actions you can take now to improve your sustainable shipping.

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Smith Out, Subramaniam In As Head of FedEx

| Mike O'Brien

Fred Smith, who started what became FedEx in the early 1970s and built it into a global shipping and logistics powerhouse, is stepping down as CEO, to be replaced by president and COO Raj Subramaniam, with Smith staying on as executive chairman. Industry observers expect a status quo transition, but wonder if that’s good enough.

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Improving Speed to Customer: Winning in the Face of Headwinds

| Mike O'Brien

How are you addressing speed to customer in a challenging environment? Multichannel Merchant brought together executives in transportation and logistics from top companies — GNC, Best Buy, Vermont Teddy Bear, Crutchfield, DSW and Saddle Creek Logistics Services — for a virtual Think Tank forum on the subject.