USPS Louis DeJoy feature

Opinion: Will There Be DeJoy in USPS-Ville?

| Mike O'Brien

It’s an open question whether Louis DeJoy will survive in his highly politicized position as Postmaster General long enough to see the wide-ranging reforms he wants to enact realized, or at least started. Considering the critical importance of the USPS, with its every-ZIP-every-door-every-day mandate, a lot hangs in the balance.

MCM CommerceChat podcast

Amazon Logistics: Ready for Prime Time?

| Mike O'Brien

Last week Amazon spent $131 billion for a 19.5% share in ATSG, which operates aircraft it leases. And many believe Amazon Logistics is looking to restart delivering non-Amazon volume from its shippers. So what is up with all this activity and investment? We talk with Kiri Masters of Bobsled Marketing about the pieces that are in place.

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Approaching Shipping Delays During the Pandemic

| Jan Bednar

Shipping delays and supply chain disruptions are nothing new in ecommerce, but this past year has definitely been a challenge. Yet on-time delivery has become a staple of ecommerce. Although not all aspects of the logistics side of things are within your control, you can take steps to ensure satisfaction on every order.

Dick's Sporting Goods exterior feature

Dick’s Sporting Goods Doubles Ecommerce Sales in 2020

| Mike O'Brien

Dick’s Sporting Goods, like Target and Walmart before it, is seeing strong results in the pandemic era, increasing overall sales 19.8% in the fourth quarter, while ecommerce was up 57% and same-store sales increased 19.3% as its omnichannel execution excelled.

Amazon, Delivery Contractor Fined $6.4 Million

| Mike O'Brien

A California regulatory agency has fined Amazon and one of its delivery contractors $6.4 million for alleged wage theft violations between April 2018 and January 2020, saying drivers were not paid properly on long shifts and often had to miss meals. The investigation cited Amazon and Green Messengers of Santa Ana, CA.

Take Our MCM Outlook Survey 2021, And Have a Cuppa Joe

| Mike O'Brien

Multichannel Merchant is conducting its annual MCM Outlook survey to gauge how industry professionals are reacting to trends and market forces. The survey results help shape our editorial coverage, and your valuable input helps us get there. We’ll give you a $5 Starbucks gift card as our way of saying “thank you” for completing it.

Target Vegas strip feature

Target Hits a Q4 Omnichannel Home Run

| Mike O'Brien

Target, one of the clear retail winners in the pandemic era, posted another impressive quarter, with Q4 revenue, earnings and comparable sales outpacing projections and its omnichannel strategy firing on all cylinders as it reported a $9 billion gain in market share based on internal and market research.

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A Peek into 2020 Peak: Fulfilling the Promise of Omnichannel

| Zach Thomann

Coming after a year of economic contraction and retail disruption, the 2020 peak holiday season threatened to be brutal on retailers. While some retailers had exceptional results, operational challenges limited opportunities. See what a recent study revealed about the impact of pre-peak investments on reducing capability gaps.

Omnichannel operations are the future of brick-and-mortar and DTC retail.

walmart express bag on porch feature

Walmart Removes $35 Minimum for Same-Day Delivery

| Mike O'Brien

In a move surprising no one except for the timing, Walmart announced it’s dropping the $35 minimum order threshold for shoppers to qualify for same-day delivery with its Walmart Express service, just months after doing the same for members of its Walmart+ subscription program. Walmart’s ecommerce growth “fell” to 69% in Q4.

Walgreens Instacart feature

Walgreens Partners with Instacart

| Mike O'Brien

Walgreens is launching same-day delivery with partner Instacart, starting in Illinois and rolling out to its 8,000 stores nationwide by the spring, beginning with express stops in Southeast Florida, Dallas, Atlanta, Washington D.C. and New York. Through the partnership, tens of thousands of items can arrive in as little as an hour.