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FedEx, Salesforce Partner on Joint Solutions

| Mike O'Brien

FedEx and Salesforce are joining forces on a multi-year partnership integrating Salesforce Commerce Cloud and its order management system with FedEx and its ShopRunner subsidiary, in a bid to offer a front-to-back ecommerce and supply chain and fulfillment solution for retailers.

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The Four Pillars of Success in an Omnichannel OMS

| MCM Staff

Order Management Systems provide the foundation of omnichannel success for retailers and brands building direct-to-consumer (DTC) strategies. In this free on-demand MCM webinar, Forrester analyst Emily Pfeiffer and executives with Softeon discuss key aspects of an omnichannel OMS and case studies from leading retailers.

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Ecommerce Operations Summit 2021: It’s Here!

| Mike O'Brien

Hard to believe it, but it’s here! Ecommerce Operations Summit 2021 is kicking off this Tuesday, Aug. 17 at the Gaylord Opryland in Nashville, and we have lots of great things on tap for you as we regather in person as a community of ecommerce/DTC operations and fulfillment professionals.

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ShipBob Raises $200M, Joins Growing Unicorn Club

| Mike O'Brien

ShipBob, a provider of software and services to optimize shipping for ecommerce companies, has raised $200 million in a new funding round, pushing its valuation over the $1 billion mark in a crowded unicorn field as it looks to expand globally and support customers as they add new channels.

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Making Omnichannel Order Management More Efficient

| Mike O'Brien

While many retailers have seen record ecommerce sales in the pandemic era, the execution hasn’t always been pretty. That’s because many were caught with an omnichannel order management process that was less than optimized. This report will detail how you can create a more unified process across all channels.

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A 6-Step Process for Improved Inventory Management

| Brian Barry

In omnichannel and ecommerce companies, inventory management, including tracking and reserving inventory for orders, is crucial for maximizing sales and improving customer satisfaction. Here is a 6-step process for assessing your inventory systems and developing an action plan for improvement.

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The Future of Demand Planning and Management

| Mike Reed

The pandemic has highlighted the indisputable need for end-to-end supply chain transformation, and to move beyond traditional demand planning and forecasting. Retailers need to incorporate a more integrated approach to maximize their ability to respond with agility and resilience, focusing on flexible problem solving.

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10 Ecommerce Fulfillment Trends to Pursue in 2021

| Perry Belcastro

The past year has redefined how Americans shop. Ecommerce, BOPIS and curbside are table stakes, and free shipping is expected. What exactly does that mean for ecommerce fulfillment operations? Now more than ever, they must be strategic, sophisticated and responsive. Here are 10 key areas to pursue in 2021.

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Multichannel Retailers: How to Effect Real Change

| Matthew Carroll

Beyond the holiday rush, multichannel retailers can’t afford to be short-sighted, ignoring the paradigm shift in consumer purchasing behavior that will extend long after the pandemic is over. If they aren’t looking at long-term investments to create hybrid customer experiences, they will soon find themselves way behind the pack.

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Establishing the Right KPIs for Ecommerce Fulfillment Operations

| Perry Belcastro

As ecommerce sales ramp up, especially heading into the holidays, merchants face growing pressure to deliver the perfect order. To meet customer expectations, you need to get the right product to the right customer at the right place and the right time. To do so, you need to establish meaningful key performance indicators (KPIs).