Whether they’re shopping from a smartphone, PC, an in-store kiosk or a catalog, today’s consumers expect a seamless experience across channels and devices. The delivery of that optimal omnichannel customer experience requires a robust order management system (OMS). Here are four questions to think about when deciding whether outsourcing your order management system makes sense for your business.
Studies show that more than 50% of all ERP and OMS systems are not installed on time and within budget. A significant number of companies spend 8 to 12 months after go live adapting to the new system. What are some of the mistakes that lead to poor ERP or OMS implementations? Here are 9 mistakes to avoid in order to increase your chances of success.
While there are many order fulfillment tools available, ranging from manual, to automated, to a mix of both, warehouse execution systems are emerging as the solution of choice for many leading manufacturing and distribution companies. Here’s a look at how a WES can address your order fulfillment challenges.
Aptos announced at IRCE 2016 that Ron Jon Surf Shop and Purdys Chocolatier will launch new ecommerce sites with order management systems through its platforms. Here’s a look at the unique needs of the two very different merchants, and why Aptos was able to provide both with solutions that best fit their customers’ needs.
Erik Caldwell, senior vice president of logistics and supply chain for Hudson’s Bay Company, was featured in Multichannel Merchant’s April 2016 cover story talking about his role there, industry trends and the company’s acquisition of Gilt. In this excerpt from the Q&A, see what Caldwell has to say about the impact of omnichannel or “all-channel” on the retail world.